Question 1

All of the following are challenges in implementing an enterprise system EXCEPT ________.

Accepted Answer

A)   employee resistance
B)   transition problems
C)   self-actualization
D)   requirements gapsE) All of the above
F) A) and D)

Question 2

Every contact and transaction with a customer is recorded in the CRM database.

Accepted Answer

A) True 
 B)False

Question 3

The contact manager in an email account is an example of a personal information system.

Accepted Answer

A) True 
 B)False

Question 4

________ is the last phase in the customer life cycle.

Accepted Answer

A)   Marketing
B)   Customer acquisition
C)   Loss/churn
D)   Relationship managementE) B) and C)
F) All of the above

Question 5

________ is a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)   Extroversion
B)   Conscientiousness
C)   Self-actualization
D)   Self-efficacyE) C) and D)
F) None of the above

Question 6

Which of the following statements is TRUE of enterprise resource planning (ERP) ?

Accepted Answer

A)   ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B)   The two major components of ERP systems are manufacturing applications and inventory applications.
C)   ERP is also referred to as enterprise application integration (EAI)  due to its highly efficient integration properties.
D)   ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.E) A) and D)
F) C) and D)

Question 7

Which of the following is a function of enterprise application integration (EAI) ?

Accepted Answer

A)   It is used to forecast sales and to create manufacturing plans to meet those forecasts.
B)   It manages all the interactions with customers, from lead generation to customer service.
C)   It creates information silos by departmentalizing applications.
D)   It enables existing applications to communicate and share data.E) C) and D)
F) All of the above

Question 8

________ is an information systems application that supports the human resources department in an organization.

Accepted Answer

A)   Assessment
B)   Budgeting
C)   Customer management
D)   Cash managementE) All of the above
F) B) and D)

Question 9

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

Accepted Answer

A) True 
 B)False

Question 10

What is business process reengineering?

Accepted Answer

Business process reengineering is the ac...

Question 11

Which of the following statements is TRUE of inherent processes?

Accepted Answer

A)   Inherent processes are almost always a perfect fit.
B)   Organizations cannot license the software used in inherent processes.
C)   Inherent processes are expensive and time-consuming.
D)   Inherent processes provide an alternative to business process reengineering.E) None of the above
F) B) and C) D

Question 12

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A)   Business process management
B)   Business process reengineering
C)   Business process outsourcing
D)   Business process interoperabilityE) C) and D)
F) B) and D) B

Question 13

Which of the following is an information systems application that supports the sales and marketing department in an organization?

Accepted Answer

A)   HR planning
B)   inventory management
C)   lead tracking
D)   recruitingE) None of the above
F) B) and C)

Question 14

The last phase of the customer life cycle is relationship management.

Accepted Answer

A) True 
 B)False  False

Question 15

Cost accounting and financial reporting are information systems applications that support an organization's ________.

Accepted Answer

A)   manufacturing department
B)   human resources department
C)   accounting department
D)   customer service departmentE) C) and D)
F) B) and C)

Question 16

Applications that are processed across multiple computing devices is known as a ________.

Accepted Answer

A)   distributed system
B)   Web enabled service
C)   HTML5 application
D)   multi-tiered systemE) None of the above
F) A) and B)

Question 17

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A)   Enterprise resource planning (ERP)  system
B)   Enterprise application integration (EAI) 
C)   Customer relationship management (CRM)  system
D)   Rich internet application (RI
A)  E) A) and D)
F) B) and C)

Question 18

________ is a major issue faced by companies when implementing enterprise systems.

Accepted Answer

A)   The failure of applications to communicate and share data with each other
B)   The failure to incorporate accounting and human resource applications
C)   The lack of a centralized database where important data such as metadata can be stored
D)   The gap between the requirements of an organization and the capabilities of an applicationE) C) and D)
F) B) and C)

Question 19

Enterprise application integration (EAI) refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 20

Information silos arise as a result of ________.

Accepted Answer

A)   data integration across several information systems within an organization
B)   the sharing of an inter-enterprise information system with several organizations
C)   too many users depending on a single enterprise-wide information system
D)   data being isolated in systems that are separated across different organizational levelsE) A) and B)
F) All of the above

Exam 7: Processes, Organizations, and Information Systems

All of the following are challenges in implementing an enterprise system EXCEPT ________.

Correct AnswerverifiedShow Answer

Every contact and transaction with a customer is recorded in the CRM database.

Correct AnswerverifiedShow Answer

The contact manager in an email account is an example of a personal information system.

Correct AnswerverifiedShow Answer

________ is the last phase in the customer life cycle.

Correct AnswerverifiedShow Answer

________ is a person's belief that he or she can be successful at his or her job.

Correct AnswerverifiedShow Answer

Which of the following statements is TRUE of enterprise resource planning (ERP) ?

Correct AnswerverifiedShow Answer

Which of the following is a function of enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

________ is an information systems application that supports the human resources department in an organization.

Correct AnswerverifiedShow Answer

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

Correct AnswerverifiedShow Answer

What is business process reengineering?

Correct AnswerverifiedBusiness process reengineering is the ac...View AnswerShow Answer

Which of the following statements is TRUE of inherent processes?

Correct AnswerverifiedD

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

Correct AnswerverifiedB

Which of the following is an information systems application that supports the sales and marketing department in an organization?

Correct AnswerverifiedShow Answer

The last phase of the customer life cycle is relationship management.

Correct AnswerverifiedFalse

Cost accounting and financial reporting are information systems applications that support an organization's ________.

Correct AnswerverifiedShow Answer

Applications that are processed across multiple computing devices is known as a ________.

Correct AnswerverifiedShow Answer

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Correct AnswerverifiedShow Answer

________ is a major issue faced by companies when implementing enterprise systems.

Correct AnswerverifiedShow Answer

Enterprise application integration (EAI) refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Correct AnswerverifiedShow Answer

Information silos arise as a result of ________.

Correct AnswerverifiedShow Answer

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Business process reengineering is the ac...
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D

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B

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False

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