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CRM software often includes the use of database marketing tools to learn more about the customers and to develop strong firm-to-customer relationships.

A) True
B) False

Correct Answer

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True

Which of the following is not an attribute of useful information?


A) Bias.
B) Feedback value.
C) Predictive value.
D) Verifiability.

E) None of the above
F) A) and B)

Correct Answer

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Which of the following systems would a company be most likely to employ for the primary purpose of generating additional sales revenue?


A) MDBMS.
B) CRM.
C) SCM.
D) OCR.

E) B) and C)
F) None of the above

Correct Answer

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Enterprise Systems do not exist to facilitate decision making.

A) True
B) False

Correct Answer

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According to a recent study,the informate-up IT strategic role is defined as systems that:


A) Replace human labor in automating business processes.
B) Provide information about business activities to all employees.
C) Provide information about business activities to senior management.
D) Fundamentally redefine business processes and relationships.

E) All of the above
F) B) and D)

Correct Answer

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Service Activities as defined in the value chain are those activities that provide the support of customers after the products and services are sold to them (e.g.warranty repairs,parts,instruction manuals,etc. ).

A) True
B) False

Correct Answer

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Relevant information's most defining characteristic is that it is free from bias and error.

A) True
B) False

Correct Answer

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False

Which designation would be most appropriate for those professionals possessing IT audit,control and security skills?


A) Certified Internal Auditor (CIA) .
B) Certified Public Accountant (CPA) .
C) Certified Information Technology Professional (CITP) .
D) Certified Information Systems Auditors (CISA) .

E) None of the above
F) All of the above

Correct Answer

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A faithful representation of the underlying event should reflect the bias of the system analyst.

A) True
B) False

Correct Answer

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Which designation is for CPAs with a broad range of technology knowledge and experience?


A) Certified Internal Auditor (CIA) .
B) Certified Public Accountant (CPA) .
C) Certified Information Technology Professional (CITP) .
D) Certified Information Systems Auditors (CISA) .

E) All of the above
F) A) and B)

Correct Answer

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Which of the following is not a primary activity in the Value Chain?


A) Outbound Logistics.
B) Marketing.
C) Inbound Logistics.
D) Information Technology.

E) None of the above
F) A) and B)

Correct Answer

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Which of the following are considered to be mandatory information required by a regulatory body?


A) Financial reports for the Securities and Exchange Commission.
B) The amount of taxes saved by a merger.
C) The total dollar value of fireworks that are sold on July 4.
D) The cost to build an all-new Starbucks restaurant in Abu Dhabi.

E) B) and D)
F) A) and D)

Correct Answer

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Customer Relationship Management is best defined as:


A) A system used to manage and nurture a firm's interactions with its current and potential customers.
B) A system used to track a customer's past purchases.
C) A system used to connect a firm's suppliers with a firm's customers.
D) A system used to advertise current items on sale to customers.

E) A) and C)
F) B) and C)

Correct Answer

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Investors reward companies most that announce IT initiatives with which type of strategic role?


A) Automate.
B) Informate - up.
C) Transform.
D) Informate - down.

E) B) and C)
F) B) and D)

Correct Answer

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An efficient Enterprise System can significantly lower the cost of support processes included in sales,general,and administrative expenses.

A) True
B) False

Correct Answer

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An accounting information system (AIS)is defined as being an information system that records,processes and reports on transactions to provide financial and nonfinancial information for decision making and control.

A) True
B) False

Correct Answer

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A simple information system includes all but the following elements except:


A) Processing.
B) Storage.
C) Input.
D) Reporting.

E) A) and B)
F) A) and C)

Correct Answer

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Consider the non-profit organization Doctors without Borders (Médecins Sans Frontières) ,a Nobel Peace Prize winning organization that provides medical services in war zones and developing countries.For this type of organization,which of the following would likely be the best measure of business value?


A) Fund balance (i.e. ,the net of revenues less expenditures) .
B) Lives saved.
C) Donations raised.
D) Volunteers deployed.

E) C) and D)
F) All of the above

Correct Answer

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As of today,Accounting Information Systems are all computerized.

A) True
B) False

Correct Answer

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A supply chain system does not include information about:


A) Current customers.
B) Prospective customers.
C) Availability of inventory.
D) Current suppliers.

E) A) and C)
F) B) and C)

Correct Answer

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B

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