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Exam 8: Process Management: Lean and Six Sigma in the Supply Chain

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Discuss the linkages between lean production and environmental sustainability.

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Since lean production is ultimately conc...

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Lean production and Six Sigma quality are essentially two terms that mean the same thing.

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Provide an overview of the beliefs of each of the following quality professionals: W.E.Deming Philip Crosby Joseph Juran

Deming,Crosby,and Juran are all prominent quality professionals whose ideas were vital to Six Sigma.

Successful supply chains evolve through stages; the following stage is characterized by an emphasis on cost reduction:

List THREE of the statistical tools of Six Sigma.

For a certain loaf of bread it was found that it measured 16 inches in length,4 inches in height,and 4 inches across,it was also found to weigh 1 pound; all of these measures can be considered attribute data.

Which of the following layouts is primarily designed to process parts,components,or jobs requiring the same or similar processing steps,saving duplication of equipment and labor:

Acceptance sampling is a statistical technique that enables a reject or accept decision to be made based on information obtained from a representative sample drawn from the population.

Which of the following is NOT one of the Seven Wastes?

Six Sigma is a quality improvement concept developed by Motorola.

The term "lean production" essentially refers to the Toyota Production System in its entirety.

Statistical process control uses control charts to monitor the outputs of a process to identify variations due to assignable causes from variations due to common causes.

One of the primary elements of lean is keiretsu relationships.

The element of lean involving firms working with buyers and customers with the mutual goal of eliminating waste,improving speed,and improving quality is referred to as:

Efficient Consumer Response was initially developed in the 1990's for the following industry:

Lean production systems are sometimes referred to as pull systems because demand from customers activates the production actions of the manufacturing facilities.In order for this demand to be communicated to everyone in the supply chain/manufacturing facility a signal must be passed from downstream processing centers to the upstream processing centers.This system of relaying signals is referred to as a:

Japanese manufacturing firms sometimes create cooperative coalitions with their suppliers in order to provide the suppliers with a certain degree of financial support.What are these cooperative coalitions called?

Calculate the defects per million opportunities (DPMO) given the following: Blake,owner of Blakester's T-shirt Shoppe,keeps track of customer complaints.For each T-shirt sold,there are four possible complaints: T-shirt shrinks,poor quality,design wears off,and doesn't fit right.Each week,Blake calculates the rate of T-shirt "defects" per total T-shirts sold,and then uses this information to determine his company's DPMO.During the past week,his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints,16 poor quality complaints,12 design wears off complaints,8 doesn't fit right complaints. Calculate his firm's DPMO.

Lean production emphasizes all of the following EXCEPT: