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Exam 18: Managing Operations

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Question 31

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Value chain management is internally oriented and focuses on efficient flow of incoming materials to organizations.

A) True
B) False

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Question 32

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list and discuss four obstacles that managers must deal with in managing the value chain.

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a. Organizational barriers-these are amo...

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Question 33

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Unsupportive cultural attitudes-especially trust and __________ _-can be obstacles to value chain management.

For the value chain to achieve its goal of exceeding customer needs, _________must be developed.

Solutions (Scenario) Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations. -Ramzy wanted to convince Jassem that the value chain was very important and practical. Ramzy briefly reviewed the results of a survey of manufacturers that had embarked on value chain management. Sharing the results of the survey with Jassem, Ramzy indicated that was a benefit that_________ companies reported on this survey.

By the late 1970s, U.S. executives responded to their manufacturing crisis by_________ .

New generations of internet- compatible equipment contain embedded web servers that can communicate proactively.

The payoff from_________ is that it can be used to restructure the value chain to better serve end users.

Solutions (Scenario) Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations. -Jassem asked Ramzy about the role of human resources in the value chain management process. Ramzy replied, "Employees are the most important resource of any organization, so not surprisingly, employees play a vital role in value chain management. The three main human resource requirements for value chain management are flexible job design, an effective hiring process, and_________ ."

In companies such as Dubai Aluminum, improvements in quality would be aided by employee empowerment, although such empowerment is not a necessity.

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

define operations management and briefly discuss the importance of this management process.

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

identify and discuss the leadership requirements for successful value chain management.

Which of the following is a question that should be asked for each and every organizational process?

Organizational barriers that are difficult for managers to handle include _________.

Solutions (Scenario) Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations. -Ramzy told Jassem that the value chain management approach radically changes organizational processes. Jassem asked Ramzy if he could elaborate on this point a bit more. Ramzy said, "When managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine _________."

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called_________ .

Solutions (Scenario) Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations. -Ramzy told Jassem that an effective hiring process is important to value chain management because _________.