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Exam 9: Managing Diversity and Inclusion

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Question 31

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In today's service and technology economy, more positions require

A) physical strength and stamina.
B) skill in a trade.
C) a college education and even a graduate or professional degree.
D) a technical certificate and a bonding license.
E) soft skills.

F) A) and E)
G) D) and E)

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Question 32

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Gail was recently denied a promotion at her job. She was told that management was looking for someone who was more aggressive to fill the position. Gail's coworkers were surprised by the management's decision because she had a reputation for "getting things done." Gail later overheard one of the managers saying that he did not believe she was committed to her career because "she is a typical woman." This instance exemplifies the problem of ________ associated with a diverse workforce.

A) stereotyping
B) groupthink
C) affirmative action
D) free riding
E) social loafing

F) All of the above
G) A) and E)

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Question 33

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Rosie assigned a newly hired employee, Arjun, to the accounting department because the department needs to work more quickly and accurately. Rosie assumed that the new employee could provide the needed energy. Unfortunately, the other workers seemed to resent Arjun's presence because of his cultural and ethnic background, as well as his language barrier. They have further excluded him from the work group. This has made Arjun's work more difficult because he is not really given the "inside" information needed to perform his work efficiently. ________, one of the challenges of a diversified workforce, appears to be operating most prominently in this scenario.

Tying the employee training to specific, measurable business goals ________ its usefulness and makes it easier to assess.

In multicultural organizations, workforce diversity not only exists but is valued.

Under sexual harassment laws in the United States,

The ________ standard applies to same-sex harassment, as well as to non-gender-related cases, such as a pattern of racial or ethnic slurs.

In Charleston, South Carolina, about one-fifth of the city's population consisted of various ethnic minorities, but only 12 percent of the employees hired in the public sector were minorities. The city government responded to this issue by increasing minority group members' participation in public contracts. This special program taken up by the government authorities is an example of

________ occurs in a work environment when submission to or rejection of sexual conduct is used as a basis for employment decisions.

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as accommodating the needs of individuals with disabilities are all efforts toward

The similarity between monolithic organizations and pluralistic organizations is that

A multicultural organization is best defined as an organization

Using examples, explain the five core values that most people embrace.

Jamal, Operations Manager at SigmaRight Manufacturing, confidentially told his peer, "James may not be as physically able as my other employees, but he can be counted upon to do his work, he rarely misses a day, and he is a loyal and committed employee." James is likely a ________ employee.

Companies with a reputation for providing opportunities for diverse employees will have an advantage in the labor market.

The ________ is an invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy.

List the traits that are typically associated with candidates who are likely to succeed in a global environment.

Bradley Technologies opened a branch office in Taiwan a year ago. Vice President Joseph Milhouse, of International Operations, is based in Chicago, and he has selected Bill Smythe, his top subordinate in Chicago, to head up the new office. Joseph is now disappointed that the Taiwan operation was not thriving yet; Bill had just not been successful in developing relationships with potential clients. Joseph wondered if, instead of sending a(n) ________ from the United States to lead the office, he should have heeded the advice of his Taiwanese agent, who had recommended that Joseph hire a native Taiwanese to lead the office.

Stereotypes can cost the organization dearly by stifling employees' ambition so that they don't fully contribute.

Explain the different types of organizations that result from prevailing assumptions about people and cultures. Compare and contrast how minorities are treated in each case.