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Exam 11: Motivating Employees

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Question 111

Multiple Choice

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Than immigrated from his war-torn country to Canada almost two years ago.He recently found a job working on an assembly line at a major computer manufacturer.Than left his friends and family behind when he came to Canada.He is lonely and hopes that his fellow workers will accept him so that he can build some lasting friendships.Than wants to satisfy his:

A) self-actualization needs.
B) safety needs.
C) physiological needs.
D) social needs.

E) B) and C)
F) A) and D)

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Question 112

True/False

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Ruth is sorry she ever hired Helen.Helen's work is sloppy and often late.Moreover,she doesn't get along well with most of the other employees and frequently initiates arguments.According to reinforcement theory,the most effective way for Ruth to deal with Helen's behaviour is to wait for Helen to do something good,and then praise and reward her for the result.

A) True
B) False

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Question 113

Essay

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Describe the contributions of scientific management in improving worker productivity.What are some of the limitations of this approach?

Milo lives in a third-world country with a volatile political and social environment.He currently has a job and can afford a decent apartment and plenty of food.He is worried,however,that the job may not last and that riots and political unrest will throw the country into turmoil.Milo's concerns reflect the desire to satisfy:

Maalem is a refugee from Ethiopia who has none of the basic necessities Americans take for granted.He lives in an overcrowded tent in a refugee camp.He is often hungry because food is scarce in the camp,and is often thirsty because the main water supply is polluted.Maalem is concerned about his ______needs.

When unhappy workers leave a company,the firm normally ends up benefiting financially.

Millennians tend to be adaptable,tech savvy,and tolerant.

The Hawthorne studies concluded that worker motivation:

According to Maslow,a higher order need:

was the dominant strategy for improving worker productivity during the early 1900s.

Herzberg's motivators tend to be factors that would help workers achieve the esteem and self-actualization needs identified by Maslow.

theory is based on the idea that managers can use both rewards and punishments to motivate employee behaviour.

Frederick Taylor believed that workers would be more productive if they were allowed to decide for themselves which methods at work to use.

In Maslow's view,social needs include the need to feel loved and accepted.

Maslow placed ______needs at the highest level of his hierarchy.

According to the theory developed by Maslow,the primary source of motivation for most workers in Canada would stem from the desire to satisfy their physiological and safety needs.

Which of the following statements about open communications is most accurate?

Herzberg's findings suggest that many Canadian firms can improve motivation by helping their employees meet the esteem and self-actualization needs identified by Maslow.

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred.During Jackie's shift,the store was burglarized.Although no one was hurt,Jackie now feels uneasy and fearful during her late night shift.She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting.Management needs to be aware of Jackie's unmet _______ needs.

Millie recently accepted a new job with better pay and a high degree of job security.She is now able to live in a nicer apartment and maintain a fairly comfortable life style.However,she still feels like an "outsider" at work,and does not yet believe that her fellow workers have really accepted her into their group.According to Maslow's views,Millie now would be motivated by a desire to satisfy her social needs.