Question 1

The subject line of a memo that uses the indirect approach is not specific about the main point.

Accepted Answer

A) True 
 B)False

Question 2

Informational memos are increasingly being sent via email.

Accepted Answer

A) True 
 B)False

Question 3

Memos generally focus on only one topic.

Accepted Answer

A) True 
 B)False

Question 4

The "you" perspective in a letter is most appropriate

Accepted Answer

A)   in the salutation.
B)   in the first sentence of the letter.
C)   in the concluding paragraph.
D)   throughout the letter.
E)   at no point.F) C) and D)
G) All of the above

Question 5

Appeal to both logic and emotion in a sales letter.

Accepted Answer

A) True 
 B)False

Question 6

Memos are often converted into PDF files and attached to email messages.

Accepted Answer

A) True 
 B)False

Question 7

A transmittal memo

Accepted Answer

A)   distributes bad news to the recipients.
B)   distributes good news to the recipients.
C)   accompanies long reports or proposals.
D)   distributes both bad and good news to the recipients.
E)   accompanies long reports or proposals and distributes both bad and good news to the recipients.F) B) and E)
G) A) and C)

Question 8

To format a memo,

Accepted Answer

A)   do not use paragraphs.
B)   single-space within paragraphs and double-space between paragraphs.
C)   double-space within and between paragraphs.
D)   indent the first line of a paragraph.
E)   b and d.F) A) and E)
G) B) and E)

Question 9

Inquiry letters are always unsolicited.

Accepted Answer

A) True 
 B)False

Question 10

The most popular format for workplace letters is the block format.

Accepted Answer

A) True 
 B)False

Question 11

To write an effective sales letter,

Accepted Answer

A)   begin with a long and detailed introduction.
B)   exaggerate claims.
C)   clearly state any benefits for the reader.
D)   avoid asking the reader to take action.
E)   All of these answers are correct.F) A) and B)
G) B) and C) C

Question 12

When conveying bad news,

Accepted Answer

A)   place an apology at the very end of the letter.
B)   use phrasing such as "I regret" or "We're sorry."
C)   use "you" to place responsibility on the reader.
D)   never use passive voice.
E)   a and d.F) A) and E)
G) A) and D)

Question 13

In the standard block letter format, the

Accepted Answer

A)   enclosure notation appears before the complimentary closing.
B)   heading appears above the date.
C)   sender's address is omitted.
D)   sender's signature appears above the complimentary closing.
E)   All of these answers are correct.F) B) and C)
G) B) and E)

Question 14

The_________ line announces the topic of your memo.

Accepted Answer

The answer of The_________ line announces the topic of your...

Question 15

Memos

Accepted Answer

A)   are commonly addressed to people outside a company.
B)   provide appropriate formality for the workplace.
C)   should always take a direct approach.
D)   should be sent via paper rather than email.
E)   None of these answers are correct.F) B) and E)
G) All of the above B

Question 16

A memo is most appropriate for

Accepted Answer

A)   relaying information within an organization.
B)   resolving a simple issue.
C)   addressing a sensitive topic.
D)   asking a quick question.
E)   All of the answers are correct.F) C) and D)
G) A) and E)

Question 17

Letters are important for communicating outside an organization.

Accepted Answer

A) True 
 B)False  True

Question 18

In a letter, the date usually appears immediately below the sender's address.

Accepted Answer

A) True 
 B)False

Question 19

Headings and bullets are not needed in memos because they are typically short communications.

Accepted Answer

A) True 
 B)False

Question 20

A _________memo accompanies a package of materials and indicates that information is being sent from one place to another.

Accepted Answer

The answer of A _________memo accompanies a package of materials...

Exam 15: Workplace Memos and Letters

The subject line of a memo that uses the indirect approach is not specific about the main point.

Correct AnswerverifiedShow Answer

Informational memos are increasingly being sent via email.

Correct AnswerverifiedShow Answer

Memos generally focus on only one topic.

Correct AnswerverifiedShow Answer

The "you" perspective in a letter is most appropriate

Correct AnswerverifiedShow Answer

Appeal to both logic and emotion in a sales letter.

Correct AnswerverifiedShow Answer

Memos are often converted into PDF files and attached to email messages.

Correct AnswerverifiedShow Answer

A transmittal memo

Correct AnswerverifiedShow Answer

To format a memo,

Correct AnswerverifiedShow Answer

Inquiry letters are always unsolicited.

Correct AnswerverifiedShow Answer

The most popular format for workplace letters is the block format.

Correct AnswerverifiedShow Answer

To write an effective sales letter,

Correct AnswerverifiedC

When conveying bad news,

Correct AnswerverifiedShow Answer

In the standard block letter format, the

Correct AnswerverifiedShow Answer

The_________ line announces the topic of your memo.

Correct AnswerverifiedShow Answer

Memos

Correct AnswerverifiedB

A memo is most appropriate for

Correct AnswerverifiedShow Answer

Letters are important for communicating outside an organization.

Correct AnswerverifiedTrue

In a letter, the date usually appears immediately below the sender's address.

Correct AnswerverifiedShow Answer

Headings and bullets are not needed in memos because they are typically short communications.

Correct AnswerverifiedShow Answer

A _________memo accompanies a package of materials and indicates that information is being sent from one place to another.

Correct AnswerverifiedShow Answer

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C

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B

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True

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