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An important implication of the balanced scorecard is that managers need not look at their job as primarily balancing stakeholder demands.

A) True
B) False

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Resources are valuable because they enable a firm to formulate and implement strategies to exploit opportunities, minimize threats, and improve its efficiency and effectiveness.

A) True
B) False

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Leverage ratios provide measures of a firm's capacity to meet its long-term financial obligations.

A) True
B) False

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Establishing a culture to enhance creativity and innovation is an important consideration in which supporting activity?


A) General administration
B) Human resource management
C) Technology management
D) Procurement

E) A) and D)
F) All of the above

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To create an intangible resource that cannot be easily copied, Canadian retailer Holt Renfrew combines


A) real estate and store fixtures.
B) brand name and experienced staff.
C) accumulated reputation for quality.
D) all of these answers are correct

E) A) and D)
F) B) and C)

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All of the following are considered advantages of a just-in-time inventory system, except:


A) Reduced raw material storage costs
B) Minimized idle production facilities and workers
C) Reduced work-in-process inventories
D) Reduced dependence on suppliers

E) A) and D)
F) None of the above

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Providing excellent reward and incentive programs to motivate employees is an important consideration in which supporting activity?


A) General administration
B) Human resource management
C) Technology management
D) Procurement

E) None of the above
F) B) and D)

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The three key types of resources that are central to the resource-based view of the firm are


A) tangible resources, intangible resources, and organizational structure.
B) culture, tangible resources, and intangible resources.
C) tangible resources, intangible resources, and organizational capabilities.
D) tangible resources, intangible resources, and top management.

E) A) and C)
F) B) and C)

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Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

A) True
B) False

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Explain the dynamic capabilities perspective.

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Under the dynamic capabilities view atte...

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The resource-based view (RBV) combines both the internal analysis of the firm and the external analysis of the environment. Discuss and provide examples.

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The resource-based view suggests that fi...

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The value chain concept assumes that both primary and support activities produce value for customers.

A) True
B) False

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Which of these categories of financial ratios is used to measure a company's ability to meet its short-term financial obligations?


A) Leverage ratios
B) Profitability ratios
C) Activity ratios
D) Liquidity ratios

E) A) and C)
F) All of the above

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Products and services that are difficult to imitate help firms sustain their profitability.

A) True
B) False

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A resource is valuable and rare but neither difficult to imitate nor without substitutes. This should enable the firm to attain


A) no competitive advantage.
B) competitive parity.
C) a temporary competitive advantage.
D) a sustainable competitive advantage.

E) All of the above
F) B) and C)

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What are some of the key strengths and limitations of SWOT analysis?

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The strength of SWOT analysis is that it...

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The best measure of a company's ability to meet imminent financial obligations is known as the


A) current ratio.
B) total asset turnover.
C) debt ratio.
D) profit margin.

E) A) and D)
F) B) and C)

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The balanced scorecard enables managers to evaluate their business from only two perspectives: customer and financial.

A) True
B) False

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Which of the following is a support activity?


A) Inbound logistics
B) Operations
C) Technology development
D) Customer service

E) A) and B)
F) A) and C)

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Locations, technologies, patents, monopoly licences, and exclusive permits are among the resources that convey uniqueness and could possibly lead to competitive advantage.

A) True
B) False

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