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A ________ contains between 15 and 50 retail stores, including a department or variety store, a supermarket, specialty stores, professional offices, and sometimes a bank.


A) community shopping center
B) neighborhood shopping center
C) strip mall
D) regional shopping center
E) power center

F) A) and E)
G) C) and D)

Correct Answer

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With their size and buying power, ________ can offer better merchandise selections, good service, and strong price savings to consumers.


A) convenience stores
B) franchises
C) megaretailers
D) power centers
E) lifestyle centers

F) All of the above
G) A) and E)

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Franchises constitute only a small portion of all retail sales in the United States.

A) True
B) False

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The colors, layout, and music in a store or a product package are only minor aspects of the shopping experience and marketers spend little time making decisions about them.

A) True
B) False

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________ are facing slow sales growth because of slower population growth, increased competition, and the rapid growth of out-of-home eating.


A) Warehouse clubs
B) Off-price retailers
C) Discount stores
D) Supermarkets
E) Factory outlets

F) A) and D)
G) C) and D)

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Which of the following kind of organization best represents a contractual association based on some unique product or service, a method of doing business, or a trade name or goodwill?


A) corporate chain
B) franchise
C) voluntary chain
D) retailer cooperative
E) warehouse club

F) A) and C)
G) C) and D)

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Explain the marketing decisions faced by wholesalers.

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Wholesalers are faced with the marketing...

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Macy's department stores carry a wide range of product lines, including clothing, jewelry, kitchenware, and home furnishings. Macy's typically charges a relatively high markup, but also holds frequent sales and price promotions, in particular offering discounts to customers who use a Macy's credit card. Macy's uses ________.


A) self-service retailing
B) experiential retailing
C) high-low pricing
D) everyday low pricing
E) retail convergence

F) B) and C)
G) C) and D)

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Explain how Whole Foods is able to compete against Walmart.

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Walmart owns the low-price position, so ...

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Cabela's stores are as much natural history museums for outdoor enthusiasts as they are retail outlets. This information indicates that Cabela's is practicing ________.


A) wholesaling
B) nonstore retailing
C) shopper marketing
D) experiential retailing
E) showrooming

F) A) and D)
G) D) and E)

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Which of the following is the most frequently visited type of retail store?


A) convenience store
B) department store
C) supermarket
D) superstore
E) off-price retailer

F) B) and E)
G) A) and E)

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Press conferences, speeches, store openings, special events, newsletters, and store magazines are examples of ________ activities used by retailers to promote themselves.


A) public relations
B) sales promotions
C) personal selling
D) affinity marketing
E) social marketing

F) A) and D)
G) C) and E)

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Which of the following is NOT a type of off-price retailer?


A) independent
B) factory outlet
C) warehouse club
D) category killer
E) wholesale club

F) D) and E)
G) A) and E)

Correct Answer

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In a retailer cooperative, independent retailers band together to set up a jointly owned, central wholesale operation and conduct joint merchandising and promotion efforts.

A) True
B) False

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At JCPenney, a mid-level department store, customers shop for moderately priced products and they are assisted in some phases of the shopping process. JCPenney is a ________.


A) full-service retailer
B) limited-service retailer
C) self-service retailer
D) specialty store
E) superstore

F) A) and B)
G) B) and D)

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A ________ is a wholesaler-sponsored group of independent retailers that engages in group buying and common merchandising.


A) voluntary chain
B) retailer cooperative
C) franchise
D) wholesale club
E) warehouse club

F) A) and D)
G) D) and E)

Correct Answer

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A ________ generally contains between 5 and 15 stores. It is close and convenient for consumers, usually contains a supermarket, perhaps a discount store, and several service stores such as a dry cleaner, a drugstore, and a hardware store.


A) regional shopping center
B) community shopping center
C) neighborhood shopping center
D) warehouse club
E) factory outlet

F) D) and E)
G) A) and D)

Correct Answer

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Which of the following wholesaler's channel functions is demonstrated when a wholesaler's sales force helps a manufacturer to reach many small customers at a low cost?


A) bulk-breaking
B) selling and promoting
C) buying and assortment building
D) risk bearing
E) rack jobbing

F) None of the above
G) C) and D)

Correct Answer

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Green retailing yields both top- and bottom-line benefits.

A) True
B) False

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What is the most common type of agent wholesaler?


A) wholesale merchant
B) industrial distributor
C) limited-service wholesaler
D) manufacturers' representative
E) truck jobber

F) B) and C)
G) B) and E)

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