Question 1

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it .

Accepted Answer

A)   allows the company to use employees from various departments with varying perspectives to attack the task
B)   creates a means for outsourcing new-product development
C)   allows Starbucks to use an aggregated product plan
D)   ensures that Starbucks will always have products in each stage of the product life cycle
E)   allows the company to get input from all of its external stakeholdersF) B) and C)
G) None of the above

Question 2

72. The group of medical specialists that work in the neonatal unit of a large teaching hospital has assumed that one of the
they should follow is to explain to students the "whys" of specific procedures as they are performed.
There is no hospital rule mandating that the students be told an explanation.

Accepted Answer

A)   heuristics
B)   norms
C)   behavioral policies
D)   codes of ethics
E)   operational guidesF) All of the above
G) B) and E)

Question 3

How would you respond to the following statement? "Group conflict is always bad."

Accepted Answer

A)   Affective conflict is strongly associated with improvements in team performance.
B)   Both a-conflict and c-conflict are harmful, but b-conflict is not.
C)   All cognitive conflict is bad, but all affective conflict is beneficial to the group.
D)   Cognitive conflict is strongly associated with improvements in team performance.
E)   The statement is correct.F) C) and E)
G) B) and E)

Question 4

How does a team's size influence its performance?

Accepted Answer

There appears to be a curvilinear relati...

Question 5

A leading coatings and paints manufacturer established a team made up of members from various departments to increase plant availability and decrease plant downtime. The plant loses considerable time daily because the assembly line has to be cleaned whenever the production schedule calls for a different color or type of paint to be produced. This cross-functional team needs to avoid conflict if it hopes to be successful.

Accepted Answer

A)   c-type
B)   affective
C)   behavioral
D)   cognitive
E)   b-typeF) All of the above
G) A) and D)

Question 6

What are work teams and briefly comment on why work teams have become increasingly popular in business since the mid to late 1980s.

Accepted Answer

Work teams consist of a small number of ...

Question 7

What are virtual teams? Speculate on their likely role in global organizations in the future.

Accepted Answer

Virtual teams are groups of geographical...

Question 8

As teams develop and grow, they pass through three stages of development. These three stages are 1) perceived team, 2) felt team, and 3) manifest team.

Accepted Answer

A) True 
 B)False

Question 9

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. At its inception, this group was in the stage of team development.

Accepted Answer

A)   reforming
B)   storming
C)   norming
D)   forming
E)   performingF) All of the above
G) A) and C)

Question 10

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

Accepted Answer

A) True 
 B)False

Question 11

How are organizations using teams to help increase customer satisfaction?

Accepted Answer

A)   by instituting a system of increased formalization throughout the organization
B)   by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
C)   by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale
D)   by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems) 
E)   by taking direct responsibility for service qualityF) None of the above
G) All of the above

Question 12

Which of the following statements about social loafing is true?

Accepted Answer

A)   Social loafing only occurs in organizational settings.
B)   The consequences of social loafing include a loss of efficiency.
C)   Social loafing creates an accommodative decision-making climate.
D)   Social loafing preempts the usefulness of brainstorming.
E)   Social loafing cannot occur if there is a group leader.F) All of the above
G) A) and E)

Question 13

Team norms in an organization can create .

Accepted Answer

A)   stronger organizational commitment
B)   more trust in management
C)   negative behaviors, such as breaking rules
D)   increased job satisfaction
E)   all of theseF) A) and D)
G) B) and D)

Question 14

E-Lab (the "E" stands for experience)  has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses to make its project teams more efficient.

Accepted Answer

A)   synergistic goals
B)   stretch goals
C)   cross training
D)   vestibule training
E)   OJT trainingF) A) and D)
G) All of the above

Question 15

Which of the following types of conflict is most strongly associated with improvements in team performance?

Accepted Answer

A)   cognitive conflict
B)   horizontal conflict
C)   behavioral conflict
D)   vertical conflict
E)   affective conflictF) C) and E)
G) B) and D)

Question 16

A team has finally matured into a fully-functioning team at the stage of development.

Accepted Answer

A)   norming
B)   de-norming
C)   performing
D)   conforming
E)   informingF) A) and E)
G) D) and E)

Question 17

do NOT have the authority to make decisions.

Accepted Answer

A)   Self-designing teams
B)   Employee involvement teams
C)   Semi-autonomous work groups
D)   Self-managing teams
E)   Sequential teamsF) A) and E)
G) A) and C)

Question 18

Which of the following statements about team training is true?

Accepted Answer

A)   Organizations often overestimate the amount of training required to make teams effective.
B)   Cross-training is less appropriate for teams of highly skilled workers.
C)   The most common type of training provided is training in technical skills.
D)   Team leaders typically do not require training.
E)   The most common type of training provided is training in conceptual skills.F) C) and E)
G) C) and D)

Question 19

One of the disadvantages of project teams is their lack of flexibility.

Accepted Answer

A) True 
 B)False

Question 20

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n)  .

Accepted Answer

A)   ad hoc committee
B)   virtual team
C)   multifunctional team
D)   project team
E)   product-oriented teamF) A) and D)
G) A) and E)

Exam 10: Managing Teams

As teams develop and grow, they pass through three stages of development. These three stages are 1) perceived team, 2) felt team, and 3) manifest team.

Correct Answer
verified

Which of the following statements about social loafing is true?

Correct Answer
verified

Which of the following types of conflict is most strongly associated with improvements in team performance?

Correct Answer
verified

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

Correct Answer
verified

How does a team's size influence its performance?

Correct Answer
verified
There appears to be a curvilinear relati...
View Answer

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) .

Correct Answer
verified

Correct Answer
verified

How would you respond to the following statement? "Group conflict is always bad."

Correct Answer
verified

Which of the following statements about team training is true?

Correct Answer
verified

One of the disadvantages of project teams is their lack of flexibility.

Correct Answer
verified

What are work teams and briefly comment on why work teams have become increasingly popular in business since the mid to late 1980s.

Correct Answer
verified
Work teams consist of a small number of ...
View Answer

do NOT have the authority to make decisions.

Correct Answer
verified

Team norms in an organization can create .

Correct Answer
verified

A team has finally matured into a fully-functioning team at the stage of development.

Correct Answer
verified

What are virtual teams? Speculate on their likely role in global organizations in the future.

Correct Answer
verified
Virtual teams are groups of geographical...
View Answer

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it .

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

How are organizations using teams to help increase customer satisfaction?

Correct Answer
verified

Exam 10: Managing Teams

As teams develop and grow, they pass through three stages of development. These three stages are 1) perceived team, 2) felt team, and 3) manifest team.

Correct AnswerverifiedShow Answer

Which of the following statements about social loafing is true?

Correct AnswerverifiedShow Answer

Which of the following types of conflict is most strongly associated with improvements in team performance?

Correct AnswerverifiedShow Answer

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

Correct AnswerverifiedShow Answer

How does a team's size influence its performance?

Correct AnswerverifiedThere appears to be a curvilinear relati...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

How would you respond to the following statement? "Group conflict is always bad."

Correct AnswerverifiedShow Answer

Which of the following statements about team training is true?

Correct AnswerverifiedShow Answer

One of the disadvantages of project teams is their lack of flexibility.

Correct AnswerverifiedShow Answer

What are work teams and briefly comment on why work teams have become increasingly popular in business since the mid to late 1980s.

Correct AnswerverifiedWork teams consist of a small number of ...View AnswerShow Answer

do NOT have the authority to make decisions.

Correct AnswerverifiedShow Answer

Team norms in an organization can create .

Correct AnswerverifiedShow Answer

A team has finally matured into a fully-functioning team at the stage of development.

Correct AnswerverifiedShow Answer

What are virtual teams? Speculate on their likely role in global organizations in the future.

Correct AnswerverifiedVirtual teams are groups of geographical...View AnswerShow Answer

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it .

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

How are organizations using teams to help increase customer satisfaction?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
There appears to be a curvilinear relati...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Work teams consist of a small number of ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Virtual teams are groups of geographical...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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