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Exam 18: Managing Operations

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Question 1

True/False

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Quality improvement initiatives aren't possible without having some way to monitor and evaluate their progress.

A) True
B) False

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Question 2

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Selected functions may need to be done collaboratively with other partners in the value chain.

A) True
B) False

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Question 3

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Ramzy told Jassem that an effective hiring process is important to value chain management because ________.

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

The payoff from ________ is that it can be used to restructure the value chain to better serve end users.

United Pharmaceutical (Jordan) uses a(n) ________ to better manage its operations.

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

The transformation process is as evident in service organizations as it is in manufacturing organizations.

In value chain management, ultimately the ________ are the ones with the power.

In a short essay, identify and explain the three main human resource requirements for value chain management.

Managers must motivate high levels of effort from employees.

Which of the following obstacles to value chain management is among the most difficult for managers to handle?

All organizations produce goods or services through the ________ process.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

A Lesson in Operations Management (Scenario) Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity. -Hana realized that inputs include which of the following?

Jassem asked Ramzy about the barriers commonly faced by organizations looking to implement value chain management. Ramzy replied that organizational barriers are among the most difficult for managers to reconcile. An example of such a barrier might include ________.

Which of the following is a cultural attitude that supports the successful implementation of value chain management?

Old measures are adequate for evaluating performance of various activities along the value chain.