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Exam 7: Listening

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Question 21

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How are men and women different in the information they attend to while listening?

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Men and women may differ in the informat...

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Question 22

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Hearing is a passive process; listening is an active process.

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B) False

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Question 23

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Which form of listening occurs when you are trying to experience what another person is thinking or feeling?

Explain the concept of probability. Using concrete examples, illustrate what possibility, probability, and certainty are.

According to your textbook, people might interrupt for all of the following reasons except

Your text discusses the confirmation bias as a barrier to effective informational listening, but it can actually be a barrier to critical and empathic listening as well. Explain what the confirmation bias is, and then use concrete examples to illustrate how it can impair each type of listening: informational, critical, and empathic.

Using concrete examples, compare and contrast hearing and listening.

Listening nonjudgmentally is important for effective critical listening.

The average person speaks fewer than 150 words per minute.

Which of the following statements about listening is true, according to your text?

After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure when exactly their boss had said to expect layoffs. That exchange reflects which of the following myths of listening?

As a political conservative, Julian prefers watching Fox News, whereas his politically liberal brother Jake prefers getting his news from MSNBC. Each brother generally pays attention only to information that supports his preexisting beliefs, while ignoring information that doesn't. Julian and Jake would be well advised to heed which piece of advice from the text?

Your textbook talks about a number of studies that have consistently shown that the majority of people tend to think they are very good listeners. Take a minute to evaluate your own listening skills honestly. What listening habits have you developed that make you a good listener? What could you improve on to become a better listener? Are the strengths or challenges you presented confined to a certain social or relational context (e.g., work, school, familial relationships, romantic relationships)?

How is pseudolistening related to glazing over?

Which of the following statements is true about being skeptical?

Imagine that you are a skills trainer for a local community center and you've been asked to give a talk to troubled couples about the importance of listening. In order to help these couples, you decide to focus your presentation on several barriers to effective listening. Pick at least three of the barriers identified in your textbook. For each, define the listening barrier, come up with an example of the behavior that is appropriate for your audience, and then suggest at least two ways that these couples can avoid the problems associated with that barrier in their relationships.

In the HURIER model of effective listening, the "I" stands for what?

Information overload can impair our ability to listen effectively.

Critical listening is more passive than informational listening.

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.