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Exam 10: Managing Interpersonal Conflicts

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Question 71

Multiple Choice

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What is a key concern in high-context cultures?

A) clarity
B) direct speech
C) preserving one's rights
D) preserving the other's face

E) A) and D)
F) B) and D)

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Question 72

True/False

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Anastasia wants her daughters to grow up to possess collaborating conflict strategy skills, which she believes will help them lead successful lives. To support these skills, Anastasia often asks her daughters when they are arguing, "Have you listened to each other's concerns so you can resolve it in the best possible manner?" This question supports the collaborating conflict strategy.

A) True
B) False

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Question 73

Multiple Choice

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Anne is upset with her husband, Bill. She knows how sensitive he is about his weight so, to get back at him, Anne makes a rude comment about his weight. Which crazymaker is this?

Match each of the following conflict styles with its description. a.accommodating b.avoiding c.collaborating d.competing e.compromising -Shows low concern for oneself and the other party.

John Gottman studied recently wed couples and determined there were four destructive conflict styles. Which style would involve eye rolling?

Mohammed and Mary are neighbours. In the spring Mohammed cut down his maple tree, which was very close to their property line. Mohammed's action has drastically increased the amount of sun exposure on Mary's shade plants, which have now suffered. Mary is devastated and angry but does not say anything to Mohammed. Mohammed continues to wave and smile at Mary each morning. According to the textbook, Mary is "in a fight with herself" because this situation lacks which conflict variable?

Research cited in the text states that strong marriages are characterized by constructive expressions of conflict, among other things.

Collaborating seeks a win-win solution and collaborators demonstrate a high degree of concern for themselves and others.

Collaborating is the ideal approach to conflict because it seeks a win-win solution.

Mark and Kim are looking to buy a new home. Mark is an avid golfer, so he wants to live close to a golf course. Kim wants a home on a lake. They decide to buy a less expensive home close to a golf course, as well as a cottage by a lake that they can visit on the weekends. What conflict style did they use?

What is the main advantage of using compromise over the win-win conflict style?

On Sunday afternoon Jim wants to watch the NBA final game but his girlfriend Mary wants to go to her friend's birthday party. Jim is very disappointed and annoyed but he goes along with Mary without showing his true feelings. Which statement best describes this situation?

Aggressive statements are sometimes appropriate when dealing with moral violations.

Match each of the following crazymakers with its description. a.joker b.withholder c.gunnysacker d.trivial tyrannizer e.trapper -This person asks for something in a conflict and then attacks his partner for the very thing he requested that she do.

Bethany wants to have a serious conversation with her boyfriend about an issue they are dealing with. Instead of telling Bethany that he doesn't want to talk, Steve tickles her to distract her. Which crazymaker is this?

Which type of conflict style occurs when both partners use the same tactics?

Jackson leads his company with pride and determination. During staff meetings he instructs his staff to avoid discussing differences with each other and instead try to keep conflict with others to themselves. This is an avoiding conflict strategy.

What do the avoiding and accommodating conflict styles have in common?

Which term refers to an approach to conflict resolution in which both parties attain at least part of what they wanted through self-sacrifice?

Nicole and Paula are arguing about the best way to meet the tight deadline at work. Nicole takes a moment to think about why Paula considers her approach to be best. Which constructive conflict skill is Nicole using?