Question 1

Prior to the meeting, a best practice is to

Accepted Answer

A)  test any technology being used during the meeting.
B)  send out a meeting reminder.
C)  create and distribute an agenda.
D)  do all of the above.E) A) and D)
F) C) and D)

Question 2

Describe the three general categories of work team roles and give an example of each.Describe the nature of each example role given.

Accepted Answer

The three categories of team roles are: ...

Question 3

____________ groups have a collective identity, share a sense of purpose, work together on meaningful tasks, and establish a structured pattern of communication.

Accepted Answer

The answer of ____________ groups have a collective identity, share...

Question 4

What group-related phenomenon would the critic on a team help to guard against?

Accepted Answer

A)  cohesion
B)  groupthink
C)  interdependence
D)  Social loafingE) A) and D)
F) A) and C)

Question 5

A task force is a temporary team charged with addressing a specific problem or issue until it is resolved.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements regarding Gersick's punctuated equilibrium model is accurate?

Accepted Answer

A)  The model views group development as a linear process.
B)  Generally groups are dynamic in their orientation.
C)  For most periods of time in groups, change is substantial.
D)  While disruption, chaos and conflict are seen as inevitable in a group, those events can represent opportunities for innovation.E) B) and C)
F) B) and D)

Question 7

Reciprocal interdependence exists when team members work on tasks simultaneously.

Accepted Answer

A) True 
 B)False

Question 8

Collectivist societies tend to

Accepted Answer

A)  value individual achievement over interpersonal relationships.
B)  have employees who adapt readily to working in different teams.
C)  have employees who evaluate their group members higher than their counterparts in individualistic societies do.
D)  value loyalty much less than individualistic societies do.E) C) and D)
F) B) and D)

Question 9

Group members establish ground rules and define operating procedures during the ___________ phase of Tuckman's model.

Accepted Answer

The answer of Group members establish ground rules and define...

Question 10

*The team structure that Jorgen Vig Knudstorp implemented did all of the following except

Accepted Answer

A)  reduced the number of organizational layers.
B)  reorganized into 3 business areas.
C)  added depth to the top management group.
D)  diversified to use small retailers.E) A) and C)
F) A) and D)

Question 11

_____________________ is where team members work independently on items and then combine their efforts for a final product while __________________ is where team members work on each task simultaneously.

Accepted Answer

Pooled interdependen...

Question 12

Mike listens carefully to the exchanges between team members during meetings and is particularly adept at using humor to lighten any tense situations that arise between team members because of those exchanges.Mike plays the

Accepted Answer

A)  completer role.
B)  communicator role.
C)  cooperator role.
D)  calibrator role.E) B) and D)
F) B) and C)

Question 13

The _________________ model is a cyclical theory that suggests that change in groups occurs in radical spurts rather than incrementally over time.

Accepted Answer

punctuated...

Question 14

Which group would be the most effective from a performance standpoint?

Accepted Answer

A)  A group with low task commitment and low group cohesion.
B)  A group with high group cohesion and low task commitment.
C)  A group with high task commitment and low group cohesion.
D)  A group with high group cohesion and high task commitment.E) C) and D)
F) B) and C)

Question 15

The calibrator role

Accepted Answer

A)  keeps the team on track by suggesting any needed changes to the team's process.
B)  supports those with expertise toward the team's goals.
C)  uses good listening skills and humor to defuse tense situations.
D)  helps transform ideas into action.E) C) and D)
F) A) and B)

Question 16

Process loss refers to

Accepted Answer

A)  a group pressure phenomenon that increases the risk of the group making a flawed decision.
B)  a group's perception of its ability to successfully perform well.
C)  any aspect of group interaction that inhibits group functioning.
D)  the tendency for individuals to put in less effort when working in a group context.E) B) and D)
F) B) and C)

Question 17

Many groups get stuck in the _____________ phase.

Accepted Answer

The answer of Many groups get stuck in the _____________...

Question 18

Which of the following statements regarding Gersick's study of punctuated equilibrium is correct?

Accepted Answer

A)  Most change in groups is characterized by periods of revolutionary chaos.
B)  All groups are able to readily adapt to new environments that arise due to change.
C)  The punctuated equilibrium model is cyclical in nature.
D)  Groups generally cycle through the Storming and Norming stages of group development.E) All of the above
F) None of the above

Question 19

The more similar group members are with regard to age, gender, education, and skill set, the more cohesive the group will be.

Accepted Answer

A) True 
 B)False

Question 20

Research and hands-on experience have demonstrated that teams are most successful when they determine shared values and goals, develop a communication strategy, and establish how decisions will be made and by whom, which is known as

Accepted Answer

A)  an operation manual
B)  the team contract
C)  a binding agreement
D)  the team strategyE) A) and D)
F) All of the above

Exam 9: Managing Groups and Teams

Collectivist societies tend to

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Process loss refers to

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Many groups get stuck in the _____________ phase.

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The more similar group members are with regard to age, gender, education, and skill set, the more cohesive the group will be.

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_____________________ is where team members work independently on items and then combine their efforts for a final product while __________________ is where team members work on each task simultaneously.

Correct AnswerverifiedPooled interdependen...View AnswerShow Answer

Group members establish ground rules and define operating procedures during the ___________ phase of Tuckman's model.

Correct AnswerverifiedShow Answer

Research and hands-on experience have demonstrated that teams are most successful when they determine shared values and goals, develop a communication strategy, and establish how decisions will be made and by whom, which is known as

Correct AnswerverifiedShow Answer

Prior to the meeting, a best practice is to

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Which of the following statements regarding Gersick's punctuated equilibrium model is accurate?

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The calibrator role

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Reciprocal interdependence exists when team members work on tasks simultaneously.

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Describe the three general categories of work team roles and give an example of each.Describe the nature of each example role given.

Correct AnswerverifiedThe three categories of team roles are: ...View AnswerShow Answer

The _________________ model is a cyclical theory that suggests that change in groups occurs in radical spurts rather than incrementally over time.

Correct Answerverifiedpunctuated...View AnswerShow Answer

What group-related phenomenon would the critic on a team help to guard against?

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*The team structure that Jorgen Vig Knudstorp implemented did all of the following except

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A task force is a temporary team charged with addressing a specific problem or issue until it is resolved.

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Mike listens carefully to the exchanges between team members during meetings and is particularly adept at using humor to lighten any tense situations that arise between team members because of those exchanges.Mike plays the

Correct AnswerverifiedShow Answer

Which of the following statements regarding Gersick's study of punctuated equilibrium is correct?

Correct AnswerverifiedShow Answer

____________ groups have a collective identity, share a sense of purpose, work together on meaningful tasks, and establish a structured pattern of communication.

Correct AnswerverifiedShow Answer

Which group would be the most effective from a performance standpoint?

Correct AnswerverifiedShow Answer

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___ is where team members work independently on items and then combine their efforts for a final product while is where team members work on each task simultaneously.

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Pooled interdependen...
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The three categories of team roles are: ...
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punctuated...
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