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In job specification, what does the acronym KSA stand for?


A) knacks, services, aptitudes
B) know, study, apply
C) knowing, sensing, adapting
D) knowledge, skills, abilities

E) A) and B)
F) A) and C)

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Melora has a sick child at home. Her employer allows her to ________ for a week, so she can work from home, set her own hours, and complete most of her work while caring for her child.


A) flexwork
B) telecommute
C) teleconference
D) work-share

E) All of the above
F) C) and D)

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Hershel is a strict, goal-oriented manager. When his team achieves their daily productivity goals he rewards them with long lunches and bonus pay. When his team falls behind, he extends the work day by an hour and cuts lunch by fifteen minutes. What type of leader is Hershel?


A) behavioral
B) motivational
C) transactional
D) transformational

E) A) and B)
F) None of the above

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Which of the following is a disadvantage of strengths-based management?


A) Employees and managers disagree about manager strengths and weaknesses.
B) Employees are often better than managers, even in areas where managers believe they are strong.
C) Managers are unwilling to admit they have weaknesses.
D) Managers neglect improving their weaknesses and overusing their strengths.

E) C) and D)
F) A) and D)

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Design teams for car manufacturers create new vehicle models. What type of team does this exemplify?


A) creative
B) problem-resolution
C) human factors
D) Theory Y

E) All of the above
F) A) and D)

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Several influential early psychologists studied issues that today would be categorized as industrial psychology. These individuals included James Cattell, Hugo Münsterberg, and Walter Dill Scott, who were all students of ________.


A) Frederick Taylor
B) Lillian Gilbreth
C) Wilhelm Wundt
D) Wolfgang Köhler

E) A) and B)
F) All of the above

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Dr. Smyth conducts research that examines how stress, disease, and disorders can impact individuals in the workplace. She is working in the area of ________ psychology.


A) human wellness factors
B) biopsychosocial
C) occupational health
D) industrial

E) A) and B)
F) A) and C)

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The notion that workers tend to show an increase in performance when they know that they are being observed is called the ________ effect.


A) Flynn
B) Hawthorne
C) Taylor
D) Munsterberg

E) A) and B)
F) A) and C)

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Which of the following is a frequent trigger for workplace violence?


A) employees dating supervisors
B) feeling of being treated unfairly, unjustly, or disrespectfully
C) misuse of office equipment
D) unequal male-to-female worker ratio

E) A) and B)
F) B) and C)

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Which of the following exemplifies a worker-oriented approach to job analysis?


A) operates lottery machine, handles cash transactions, works with the public
B) publishes one research article and complete at least one research grant a year
C) works well under pressure and in group situations
D) works with large exotic animals

E) A) and D)
F) A) and C)

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Which term describes a form of informal training in which an experienced employee guides the work of a new employee?


A) interning
B) interviewing
C) managing
D) mentoring

E) C) and D)
F) B) and C)

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Halima is excellent at organizing events, but she is weak in delivering the opening address. She decides to focus on what she is good at and delegate the opening address to her immediate subordinate who excels in public speaking. Halima is practicing ________.


A) strengths-based management
B) theory X management
C) transactional leadership
D) transformational leadership

E) All of the above
F) B) and C)

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Which of the following is true regarding the accuracy and reliability of a job analysis?


A) It can depend on the nature of the descriptions and the source for the job analysis.
B) It is hardly ever accurate and reliable.
C) It is most accurate when developed from descriptions by people holding the job.
D) It is usually extremely accurate and reliable.

E) None of the above
F) All of the above

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Describe the Theory Y approach to management.

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In the Theory Y approach to management, ...

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According to the Bureau of Labor Statistics, the average American work spends approximately ________ hours working each week.


A) 20 to 24
B) 28 to 35
C) 42 to 54
D) 55 to 62

E) A) and B)
F) None of the above

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Industrial-organizational psychology is a branch of psychology that studies ________.


A) how human behavior and psychology affect work and how they are affected by work
B) how jobs typically performed by women are underpaid compared to jobs typically performed by men
C) how the unemployed are fundamentally different from the employed
D) why American workers tend to be more individualistic than collectivistic in their occupational orientations

E) All of the above
F) None of the above

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Rosetta is a master electrician. Often, she is the only woman at the construction site. Her male coworkers frequently make sexual comments about her appearance and tape explicit pictures of women up at the worksite. She complains to the site manager, but he tells her to toughen up. What form of sexual harassment does this represent?


A) career
B) hostile environment
C) quid pro quo
D) withholding a reward

E) B) and C)
F) A) and C)

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Which choice is the best definition of a performance appraisal?


A) evaluating an employee's success at carrying out the duties of their job
B) determining and listing tasks associated with a particular job
C) determining and listing worker traits associated with a particular job
D) requiring routine minimum standards for certain occupations

E) A) and D)
F) A) and B)

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List and briefly describe the two approaches to conducting a job analysis.

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The first approach is task-oriented and ...

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According to Edwin Locke, job ________ is the state of feeling resulting from appraising one's job experiences, and a more modern definition includes the extent to which a person enjoys their job.


A) fulfillment
B) gratification
C) happiness
D) satisfaction

E) A) and B)
F) A) and C)

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