Question 1

Following the birth of his first child, Bill Simpson, a software designer for Microsoft, wished to spend more time with his family.He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday.Microsoft allowed it.By allowing Bill to work at home on Mondays and Fridays, Microsoft practices ____ as a motivational technique.

Accepted Answer

A)   employee empowerment
B)   flextime
C)   job sharing
D)   part-time work
E)   telecommutingF) A) and D)
G) A) and E)

Question 2

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Accepted Answer

A) True 
 B)False

Question 3

Herzberg thought a state of complete satisfaction was common among employees.

Accepted Answer

A) True 
 B)False

Question 4

Jon has the chance to get promoted into a higher paid management position if he exceeds his goals in his current position.Thus, he has high ____.He loves the company and is excited about the new position opportunity.Thus, he also has high ____.

Accepted Answer

A)   recognition; motivation
B)   motivation; job security
C)   morale; motivation
D)   morale; optimism
E)   motivation; moraleF) A) and C)
G) A) and E)

Question 5

The most difficult need to satisfy is _____.

Accepted Answer

A)   safety
B)   self-actualization
C)   esteem
D)   social
E)   physiologicalF) A) and D)
G) A) and C)

Question 6

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

Accepted Answer

A)   Her associates need to decide for themselves what goals they want to achieve.
B)   She needs to think about what goals she wants her associates to achieve.
C)   Her managers, who make up top management, need to give annual goals to her.
D)   She should talk with her associates about what resources they will need to achieve their goals.
E)   She needs to evaluate the performance of each of her associates.F) A) and B)
G) A) and C)

Question 7

IBM, Eastman Kodak, and Hewlett-Packard are organizations that emphasize long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths.These companies are examples of ____ firms.

Accepted Answer

A)   type J
B)   type X
C)   type A
D)   type Y
E)   type ZF) C) and E)
G) None of the above

Question 8

The motivation-hygiene theory was developed by _____.

Accepted Answer

A)   Herzberg
B)   McGregor
C)   Maslow
D)   Taylor
E)   HawthorneF) B) and C)
G) A) and E)

Question 9

According to Maslow's theory, safety is the most basic and the most important need.

Accepted Answer

A) True 
 B)False

Question 10

A group of workers functioning together to achieve a common goal or purpose is called a _____.

Accepted Answer

A)   unit
B)   force
C)   team
D)   business unit
E)   task forceF) A) and C)
G) B) and D)

Question 11

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y.Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Accepted Answer

Theory X and Theory Y are two contrastin...

Question 12

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as _____.

Accepted Answer

A)   the hierarchy of needs
B)   Theory X and Theory
C)   scientific management
D)   the motivation-hygiene theory
E)   the reinforcement theoryF) A) and C)
G) A) and B)

Question 13

The end result of the Hawthorne studies was an unexpected one, which found that

Accepted Answer

A)   employees work faster if there is better lighting.
B)   employees work faster if they are given a standard goal of output to meet.
C)   employees work faster in a group atmosphere rather than individually.
D)   employees' motivation to work is influenced by human factors.
E)   employees work more slowly if they feel they are being watched.F) A) and C)
G) B) and E)

Question 14

In providing health insurance for its employees, IBM is probably satisfying which level of need?

Accepted Answer

A)   physiological
B)   esteem
C)   self-realization
D)   safety
E)   socialF) A) and C)
G) All of the above

Question 15

Tom Willis, owner-manager of J&P Manufacturing Company, has tried just about everything to motivate his employees.He has added new fringe benefits, including legal services; he has improved safety conditions; and he has increased employee pay by 7 percent across the board.None of these actions seem to have worked.Now Tom wonders what he should do next.Which of the following would you suggest?

Accepted Answer

A)   increase pay to 17 percent across the board
B)   add a day-care center to the employee benefits package
C)   prepare and distribute a company policy manual
D)   improve job security
E)   enrich jobs as necessaryF) A) and C)
G) A) and B)

Question 16

According to Theory Y by McGregor, managers think people

Accepted Answer

A)   are concerned mainly with security.
B)   must be led because they have little ambition.
C)   dislike work and try to avoid it.
D)   must be coerced, controlled, and threatened.
E)   have the ability to help accomplish an organization's goals.F) B) and E)
G) None of the above

Question 17

An action directly following a particular behavior is called a(n)  _____.

Accepted Answer

A)   activator
B)   motivator
C)   reinforcement
D)   extinction
E)   expectantF) D) and E)
G) A) and D)

Question 18

Garrett Enterprise
Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.
He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful.
Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated.
Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option, Mr.Smith believes that it may work for the near future.
-Refer to Garrett Enterprise.Based on Herzberg's theory, which of these factors was applied to employees?

Accepted Answer

A)   hygiene
B)   enthusiasm
C)   reinforcement
D)   motivation
E)   inspirationF) None of the above
G) A) and E)

Question 19

How does a positive reinforcement differ from a negative reinforcement?

Accepted Answer

Positive reinforcement and negative rein...

Question 20

Stephanie receives high praise from her boss when she attracts a new client to her firm.This praise leads Stephanie to work hard to obtain more new clients.For Stephanie, the praise from her boss was

Accepted Answer

A)   Theory X in nature.
B)   unmotivational enforcement.
C)   internal reinforcement.
D)   negative reinforcement.
E)   positive reinforcement.F) A) and E)
G) All of the above

Exam 10: Motivating and Satisfying Employees and Teams

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y.Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Correct Answer
Answered by ExamLex AI
Theory X and Theory Y are two contrastin...
View Answer

Correct Answer
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An action directly following a particular behavior is called a(n) _____.

Correct Answer
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Herzberg thought a state of complete satisfaction was common among employees.

Correct Answer
verified

According to Maslow's theory, safety is the most basic and the most important need.

Correct Answer
verified

According to Theory Y by McGregor, managers think people

Correct Answer
verified

A group of workers functioning together to achieve a common goal or purpose is called a _____.

Correct Answer
verified

Correct Answer
verified

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

Correct Answer
verified

Correct Answer
verified

The motivation-hygiene theory was developed by _____.

Correct Answer
verified

The most difficult need to satisfy is _____.

Correct Answer
verified

IBM, Eastman Kodak, and Hewlett-Packard are organizations that emphasize long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths.These companies are examples of ____ firms.

Correct Answer
verified

Jon has the chance to get promoted into a higher paid management position if he exceeds his goals in his current position.Thus, he has high .He loves the company and is excited about the new position opportunity.Thus, he also has high .

Correct Answer
verified

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Correct Answer
verified

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as _____.

Correct Answer
verified

Stephanie receives high praise from her boss when she attracts a new client to her firm.This praise leads Stephanie to work hard to obtain more new clients.For Stephanie, the praise from her boss was

Correct Answer
verified

The end result of the Hawthorne studies was an unexpected one, which found that

Correct Answer
verified

In providing health insurance for its employees, IBM is probably satisfying which level of need?

Correct Answer
verified

How does a positive reinforcement differ from a negative reinforcement?

Correct Answer
Answered by ExamLex AI
Positive reinforcement and negative rein...
View Answer

Exam 10: Motivating and Satisfying Employees and Teams

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y.Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Correct AnswerAnswered by ExamLex AITheory X and Theory Y are two contrastin...View AnswerShow Answer

Correct AnswerverifiedShow Answer

An action directly following a particular behavior is called a(n) _____.

Correct AnswerverifiedShow Answer

Herzberg thought a state of complete satisfaction was common among employees.

Correct AnswerverifiedShow Answer

According to Maslow's theory, safety is the most basic and the most important need.

Correct AnswerverifiedShow Answer

According to Theory Y by McGregor, managers think people

Correct AnswerverifiedShow Answer

A group of workers functioning together to achieve a common goal or purpose is called a _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The motivation-hygiene theory was developed by _____.

Correct AnswerverifiedShow Answer

The most difficult need to satisfy is _____.

Correct AnswerverifiedShow Answer

IBM, Eastman Kodak, and Hewlett-Packard are organizations that emphasize long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths.These companies are examples of ____ firms.

Correct AnswerverifiedShow Answer

Jon has the chance to get promoted into a higher paid management position if he exceeds his goals in his current position.Thus, he has high ____.He loves the company and is excited about the new position opportunity.Thus, he also has high ____.

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Correct AnswerverifiedShow Answer

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as _____.

Correct AnswerverifiedShow Answer

Stephanie receives high praise from her boss when she attracts a new client to her firm.This praise leads Stephanie to work hard to obtain more new clients.For Stephanie, the praise from her boss was

Correct AnswerverifiedShow Answer

The end result of the Hawthorne studies was an unexpected one, which found that

Correct AnswerverifiedShow Answer

In providing health insurance for its employees, IBM is probably satisfying which level of need?

Correct AnswerverifiedShow Answer

How does a positive reinforcement differ from a negative reinforcement?

Correct AnswerAnswered by ExamLex AIPositive reinforcement and negative rein...View AnswerShow Answer

Correct Answer
Answered by ExamLex AI
Theory X and Theory Y are two contrastin...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Jon has the chance to get promoted into a higher paid management position if he exceeds his goals in his current position.Thus, he has high .He loves the company and is excited about the new position opportunity.Thus, he also has high .

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Positive reinforcement and negative rein...
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