Question 1

Ergonomics is not concerned with which of the following aspects:

Accepted Answer

A)   Noise levels
B)   Illumination levels
C)   Supervisory skills
D)   Working temperaturesE) A) and B)
F) A) and D)

Question 2

Ergonomics is concerned primarily with the behavioural aspects of job design.

Accepted Answer

A) True 
 B)False

Question 3

Scientific Management became established in 1911 with the publication of the book of the same name by Fredrick Winslow Taylor. Among the tenets that Taylor identified was:

Accepted Answer

A)   The importance of anthropometric aspects in job design
B)   The importance of motivation theory in job design
C)   The importance of dividing the total task into smaller parts
D)   The importance of identifying what constitutes a 'fair day's work'E) B) and C)
F) A) and C)

Question 4

Job enlargement:

Accepted Answer

A)   Is another term for employee empowerment
B)   Involves giving employees work with a greater degree of responsibility and autonomy
C)   Involves allocating a wider range of similar tasks to individuals
D)   Means that staff are moved periodically from task to task in order to increase variety and interest
E)   Is a programme through which management seeks greater productivity from workersF) D) and E)
G) A) and B)

Question 5

In behavioural approaches to job design which approach adds greater tasks and greater control over the job?

Accepted Answer

A)   Job enlargement
B)   Empowerment
C)   Job enrichment
D)   Job rotationE) B) and C)
F) C) and D)

Question 6

The benefits of teamworking do NOT include which one of the following?

Accepted Answer

A)   Improving productivity through enhanced motivation.
B)   Eliminating workplace stress.
C)   Increasing satisfaction by allowing individuals to contribute more effectively.
D)   Making it easier to implement technology changes because teams are willing to share the challenge.
E)   Improving quality and encouraging innovation.F) All of the above
G) A) and B)

Question 7

What is the broad term that considers the organisation of the whole operation, material, technology and people, to achieve the operation's objectives?

Accepted Answer

A)   People management
B)   Operations management
C)   Systems thinking
D)   Work organisationE) B) and C)
F) None of the above

Question 8

The conditions under which jobs are performed are called:

Accepted Answer

A)   Working environment
B)   Ergonomic environmental design
C)   Ergonomic conditions
D)   Working cultureE) None of the above
F) All of the above

Question 9

This approach is primarily concerned with the physiological aspects of job design.

Accepted Answer

A)   Ergonomics
B)   Behavioural approach
C)   Team working
D)   Division of labour
E)   Empowerment F)  Scientific managementG)  Flexible workingH) A) and C)
I) A) and B)

Question 10

Which of the following is considered a disadvantage to highly divided jobs?

Accepted Answer

A)   Easy automation
B)   Low flexibility
C)   Reduced non-productive work
D)   Faster learningE) A) and B)
F) B) and D)

Question 11

Work organisation, although used sometimes interchangeably with job design, is a broader term
that considers the organisation of the whole operation, material, technology and people to achieve
the operation's objectives.

Accepted Answer

A) True 
 B)False

Question 12

In this approach there is a shared set of objectives and responsibilities.

Accepted Answer

A)   Ergonomics
B)   Division of labour
C)   Team working
D)   Behavioural approach
E)   Empowerment F)  Flexible workingG)  Scientific managementH) E) and F)
I) C) and F)

Question 13

This approach gives staff the authority to make changes to the job itself.

Accepted Answer

A)   Ergonomics
B)   Scientific management
C)   Team working
D)   Division of labour
E)   Behavioural approachF)  Flexible workingG)  EmpowermentH) B) and C)
I) C) and D)

Question 14

Operations management is a subject whose main focus is on technology, systems, procedures and
facilities.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT an element of job design?

Accepted Answer

A)   Availability of technology and how it will be used.
B)   Task allocation for each person in the operation.
C)   Environmental conditions of the workplace.
D)   Pay.E) A) and C)
F) None of the above

Question 16

Providing pay is considered reasonable by employees, maintaining commitment to work is
relatively easy.

Accepted Answer

A) True 
 B)False

Question 17

A work study is often used to identify the best method of performing each job.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following factors would be most critical in job design for the Giza Quarry Company, which operates at the edge of the Sahara Desert?

Accepted Answer

A)   Provision of sun cream
B)   Occupational health and safety
C)   Pay
D)   Labour supplyE) C) and D)
F) A) and D)

Question 19

What is the recommended maximum noise level to which people can be subjected to over the working day in the UK?

Accepted Answer

A)   75 decibels
B)   60 decibels
C)   90 decibels
D)   120 decibelsE) C) and D)
F) A) and D)

Question 20

Allowing people to feel personally responsible for an identifiable and meaningful portion of the work is associated with which approach to job design?

Accepted Answer

A)   Ergonomics
B)   Behavioural
C)   Autonomous work teams
D)   EmpowermentE) A) and B)
F) A) and C)

Exam 9: Management of Quality

Which of the following is considered a disadvantage to highly divided jobs?

Correct AnswerverifiedShow Answer

Providing pay is considered reasonable by employees, maintaining commitment to work is relatively easy.

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Which of the following is NOT an element of job design?

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Scientific Management became established in 1911 with the publication of the book of the same name by Fredrick Winslow Taylor. Among the tenets that Taylor identified was:

Correct AnswerverifiedShow Answer

Ergonomics is concerned primarily with the behavioural aspects of job design.

Correct AnswerverifiedShow Answer

Ergonomics is not concerned with which of the following aspects:

Correct AnswerverifiedShow Answer

This approach gives staff the authority to make changes to the job itself.

Correct AnswerverifiedShow Answer

Work organisation, although used sometimes interchangeably with job design, is a broader term that considers the organisation of the whole operation, material, technology and people to achieve the operation's objectives.

Correct AnswerverifiedShow Answer

Job enlargement:

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The benefits of teamworking do NOT include which one of the following?

Correct AnswerverifiedShow Answer

Allowing people to feel personally responsible for an identifiable and meaningful portion of the work is associated with which approach to job design?

Correct AnswerverifiedShow Answer

In behavioural approaches to job design which approach adds greater tasks and greater control over the job?

Correct AnswerverifiedShow Answer

The conditions under which jobs are performed are called:

Correct AnswerverifiedShow Answer

A work study is often used to identify the best method of performing each job.

Correct AnswerverifiedShow Answer

Which of the following factors would be most critical in job design for the Giza Quarry Company, which operates at the edge of the Sahara Desert?

Correct AnswerverifiedShow Answer

What is the broad term that considers the organisation of the whole operation, material, technology and people, to achieve the operation's objectives?

Correct AnswerverifiedShow Answer

This approach is primarily concerned with the physiological aspects of job design.

Correct AnswerverifiedShow Answer

Operations management is a subject whose main focus is on technology, systems, procedures and facilities.

Correct AnswerverifiedShow Answer

What is the recommended maximum noise level to which people can be subjected to over the working day in the UK?

Correct AnswerverifiedShow Answer

In this approach there is a shared set of objectives and responsibilities.

Correct AnswerverifiedShow Answer

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