Question 1

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

Accepted Answer

A) True 
 B)False

Question 2

One advantage of a wiki is that it

Accepted Answer

A)  allows documents to be error free.
B)  guarantees public and employee acceptance.
C)  enables companies and news organizations to broadcast information quickly to the public.
D)  eliminates the problem of document version confusion.E) C) and D)
F) None of the above

Question 3

Which of the following is the best tip for replying to e-mail messages?

Accepted Answer

A)  Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you.
B)  If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply.
C)  Include the sender's entire original message in the body of your reply to clarify the meaning of your response.
D)  Retain the original subject line to identify a conversation thread even if the topic shifts.E) A) and B)
F) A) and C)

Question 4

As a project manager, Mallory needs to make sure that her geographically dispersed team members can interact and have the same information, templates, and documentation. Which of the following tools should she consider using?

Accepted Answer

A)  Wiki
B)  Podcast
C)  Blog
D)  Video conferenceE) A) and B)
F) C) and D)

Question 5

All of the following are reasons businesses use wikis except

Accepted Answer

A)  to improve the brand image of a company.
B)  to generate feedback from employees before and after meetings.
C)  to collect and share information to large audiences creating a database for important company information.
D)  to facilitate project management.E) All of the above
F) A) and D)

Question 6

Businesses that have used wikis have found that work flow has diminished.

Accepted Answer

A) True 
 B)False

Question 7

Blogs can be useful to a company for crisis communication.

Accepted Answer

A) True 
 B)False

Question 8

Crowdsourcing is

Accepted Answer

A)  the ability to send short messages consisting of 140 characters or fewer.
B)  the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
C)  the use of fraudulent schemes on the Internet.
D)  an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding.E) A) and B)
F) None of the above

Question 9

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

Accepted Answer

A)  Feel free to share any information on social networking sites.
B)  Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships.
C)  Establish boundaries, and don't share information online that you wouldn't share openly in the office.
D)  Assume the content posted on a social networking site is protected.E) All of the above
F) A) and B)

Question 10

Which of the following statements about communication in today's workplace is most accurate?

Accepted Answer

A)  Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
B)  Individuals are using more mobile electronic devices to communicate with others.
C)  Because individuals are more dispersed, messages are longer and less frequent.
D)  Because of social media networks, today's communication includes more one-on-one conversations.E) All of the above
F) B) and C)

Question 11

Text and instant messaging are replacing e-mail for short internal communication.

Accepted Answer

A) True 
 B)False

Question 12

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Accepted Answer

A)  When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds.
B)  Feel free to send any kind of message to her coworkers using this medium.
C)  Identify herself when texting a new contact.
D)  Send texts while she is having a face-to-face conversation to demonstrate her popularity.E) None of the above
F) A) and B)

Question 13

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Accepted Answer

A) True 
 B)False

Question 14

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Accepted Answer

The answer of To reply efficiently to e-mail messages, you...

Question 15

Which statement about the use of e-mail in today's workplace is most accurate?

Accepted Answer

A)  Most messages in today's workplace are sent by e-mail.
B)  Businesses use memos more frequently than e-mail messages to communicate internally with employees.
C)  Only managers and top-level business executives use e-mail to communicate with others.
D)  Today's workers spend very little time writing e-mail messages.E) None of the above
F) B) and D)

Question 16

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Accepted Answer

A) True 
 B)False

Question 17

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Accepted Answer

The answer of Teams or departments use ____________________ to collect...

Question 18

Most e-mail messages and memos

Accepted Answer

A)  have nonsensitive topics and begin directly.
B)  require persuasion.
C)  are indirect and begin with an explanation.
D)  need not be carefully organized because they are informal.E) A) and B)
F) B) and C)

Question 19

Social media is more widely used for marketing than for daily job tasks.

Accepted Answer

A) True 
 B)False

Question 20

Many companies have modeled their internal social networks after Facebook.

Accepted Answer

A) True 
 B)False

Exam 5: Short Workplace Messages and Digital Media

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Correct AnswerverifiedShow Answer

Most e-mail messages and memos

Correct AnswerverifiedShow Answer

Crowdsourcing is

Correct AnswerverifiedShow Answer

Text and instant messaging are replacing e-mail for short internal communication.

Correct AnswerverifiedShow Answer

As a project manager, Mallory needs to make sure that her geographically dispersed team members can interact and have the same information, templates, and documentation. Which of the following tools should she consider using?

Correct AnswerverifiedShow Answer

Which statement about the use of e-mail in today's workplace is most accurate?

Correct AnswerverifiedShow Answer

One advantage of a wiki is that it

Correct AnswerverifiedShow Answer

Many companies have modeled their internal social networks after Facebook.

Correct AnswerverifiedShow Answer

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

Correct AnswerverifiedShow Answer

Which of the following is the best tip for replying to e-mail messages?

Correct AnswerverifiedShow Answer

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

Correct AnswerverifiedShow Answer

Social media is more widely used for marketing than for daily job tasks.

Correct AnswerverifiedShow Answer

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Correct AnswerverifiedShow Answer

Businesses that have used wikis have found that work flow has diminished.

Correct AnswerverifiedShow Answer

Which of the following statements about communication in today's workplace is most accurate?

Correct AnswerverifiedShow Answer

Blogs can be useful to a company for crisis communication.

Correct AnswerverifiedShow Answer

All of the following are reasons businesses use wikis except

Correct AnswerverifiedShow Answer

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Correct AnswerverifiedShow Answer

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Correct AnswerverifiedShow Answer

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Correct AnswerverifiedShow Answer

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