Question 1

When taking a telephone message for someone, include:

Accepted Answer

A)   the caller's name and telephone number.
B)   the date and time of the call.
C)   the exact message.
D)   All the aboveE) B) and D)
F) None of the above

Question 2

Screencasts are used in business to show clients how to use a product or service.

Accepted Answer

A) True 
 B)False  True

Question 3

As an administrative professional, you may be expected to screen incoming calls for your supervisor.

Accepted Answer

A) True 
 B)False

Question 4

Cloud computing involves:

Accepted Answer

A)   storing files remotely.
B)   allowing access to files from any device with Internet access.
C)   running software applications remotely.
D)   All the aboveE) A) and B)
F) C) and D)

Question 5

The next generation of the web involves smarter browsers.

Accepted Answer

A) True 
 B)False

Question 6

When planning a business call, you should be aware of the time zone differences for the caller and the recipient.

Accepted Answer

A) True 
 B)False  True

Question 7

Instant messaging is quick and easy to use, and just as with email messages, the content of the message is private and secure.

Accepted Answer

A) True 
 B)False

Question 8

To observe proper cell phone etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, classes, and other public events.

Accepted Answer

A) True 
 B)False

Question 9

Businesses often use ________ to provide product information, advertise, and gather data from specific groups.

Accepted Answer

A)   VPN
B)   social networks
C)   two-factor authentication
D)   spear phishingE) B) and D)
F) None of the above

Question 10

Which of the following offers a way to collaborate?

Accepted Answer

A)   It blogs
B)   Wiki
C)   Social media
D)   All the aboveE) All of the above
F) B) and D)

Question 11

When your business telephone rings:

Accepted Answer

A)   do not answer before the third ring.
B)   answer by identifying your company or department and giving your name.
C)   do not offer to transfer the caller to someone else who can help the caller.
D)   answer in a brisk, impatient tone to let the caller know you are busy.E) B) and C)
F) A) and D)

Question 12

Web 2.0:

Accepted Answer

A)   does not exist.
B)   is a more interactive version of the web.
C)   capitalizes on data mining.
D)   All the aboveE) None of the above
F) B) and D)

Question 13

You should not use passwords that are based on personal information that can be easily accessed or guessed.

Accepted Answer

A) True 
 B)False

Question 14

Email messages can be used to transfer files via a network as email attachments.

Accepted Answer

A) True 
 B)False

Question 15

The most popular workplace collaboration tool is:

Accepted Answer

A)   screencasting.
B)   social media.
C)   video conferencing.
D)   email.E) A) and D)
F) All of the above

Question 16

When leaving a voice message, include a number where you can be reached but do not give your name for security reasons.

Accepted Answer

A) True 
 B)False

Question 17

A WAN is a network that links computers, printers, and other devices:

Accepted Answer

A)   within a single office building.
B)   within several nearby buildings.
C)   across a city or region.
D)   across a large geographical area.E) A) and D)
F) A) and C) D

Question 18

If you receive an email that at first appears to be from your bank but later you determine that it was scam, this is an example of:

Accepted Answer

A)   spear phishing.
B)   VPN.
C)   phishing.
D)   passphrase hacking.E) B) and D)
F) B) and C)

Question 19

An intelligent mobile hotspot is:

Accepted Answer

A)   a portable Internet connection.
B)   can keep devices connected all the time.
C)   can be a smartphone feature.
D)   All the aboveE) A) and B)
F) All of the above

Question 20

Businesses do not use public blogs to create forums for exchanging product information.

Accepted Answer

A) True 
 B)False

Exam 8: Communicating With Technology

When taking a telephone message for someone, include:

Correct AnswerverifiedShow Answer

Screencasts are used in business to show clients how to use a product or service.

Correct AnswerverifiedTrue

As an administrative professional, you may be expected to screen incoming calls for your supervisor.

Correct AnswerverifiedShow Answer

Cloud computing involves:

Correct AnswerverifiedShow Answer

The next generation of the web involves smarter browsers.

Correct AnswerverifiedShow Answer

When planning a business call, you should be aware of the time zone differences for the caller and the recipient.

Correct AnswerverifiedTrue

Instant messaging is quick and easy to use, and just as with email messages, the content of the message is private and secure.

Correct AnswerverifiedShow Answer

To observe proper cell phone etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, classes, and other public events.

Correct AnswerverifiedShow Answer

Businesses often use ________ to provide product information, advertise, and gather data from specific groups.

Correct AnswerverifiedShow Answer

Which of the following offers a way to collaborate?

Correct AnswerverifiedShow Answer

When your business telephone rings:

Correct AnswerverifiedShow Answer

Web 2.0:

Correct AnswerverifiedShow Answer

You should not use passwords that are based on personal information that can be easily accessed or guessed.

Correct AnswerverifiedShow Answer

Email messages can be used to transfer files via a network as email attachments.

Correct AnswerverifiedShow Answer

The most popular workplace collaboration tool is:

Correct AnswerverifiedShow Answer

When leaving a voice message, include a number where you can be reached but do not give your name for security reasons.

Correct AnswerverifiedShow Answer

A WAN is a network that links computers, printers, and other devices:

Correct AnswerverifiedD

If you receive an email that at first appears to be from your bank but later you determine that it was scam, this is an example of:

Correct AnswerverifiedShow Answer

An intelligent mobile hotspot is:

Correct AnswerverifiedShow Answer

Businesses do not use public blogs to create forums for exchanging product information.

Correct AnswerverifiedShow Answer

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D

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