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Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

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Question 51

True/False

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Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

A) True
B) False

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Question 52

Multiple Choice

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People with ________ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.

A) high self-efficacy
B) high self-monitoring
C) low self-efficacy
D) an internal locus of control
E) an external locus of control

F) A) and E)
G) B) and E)

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Question 53

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________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Define stress and describe at least four sources of stress on the job.

Organizational dimensions, the outer layer of the diversity wheel, include all of the following EXCEPT

Define the five types of distortion in perception. Give an example of each.

Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has

Which of the following is NOT one of the four layers of the diversity wheel?

At what point during development are our values set?

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias-and provide an example of each.

An employee's ________ behavior helps the employee exceed the work-role requirements for the job.

Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his résumé to look for a new job. Hunter tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Hunter is demonstrating a(n)

The glass ceiling is a concept that applies to women, but not to minorities.

________ programs help employees integrate and transition to a new job.

Using examples, define role overload, role conflict, and role ambiguity.

________ occurs when we form an impression of an individual based on a single trait.

Anastasia impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Anastasia is exhibiting

Jenn switched jobs to one that was within a half mile of her home and she could walk on most days. After about three months, her new boss announced the company was moving 15 miles outside the city. This would mean that Jenn would now have an hour and half commute that involved a subway and two busses. Her stressor would be considered a

________ is the personality dimension that describes how achievement-oriented and persistent a person is.

________ is the extent to which people like or dislike themselves.