Question 1

_____ forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A)   Social
B)   Political
C)   Economic
D)   Technological
E)   LegalF) C) and E)
G) B) and E)

Question 2

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Accepted Answer

A)   Economic forces
B)   Political forces
C)   Social forces
D)   Legal forces
E)   Personal forcesF) None of the above
G) A) and B)

Question 3

Mary Parker Follett thought of leadership as _____, rather than techniques.

Accepted Answer

A)   systems
B)   procedures
C)   people
D)   efficiencies
E)   statisticsF) D) and E)
G) B) and C)

Question 4

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

A)   TQM
B)   Continuous improvement
C)   Benchmarking
D)   Empowerment
E)   MBOF) All of the above
G) A) and B)

Question 5

A social group within an organization is part of the:

Accepted Answer

A)   formal organizational structure.
B)   informal organization.
C)   scalar chain.
D)   reorganization process.
E)   top management level.F) None of the above
G) B) and C)

Question 6

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Accepted Answer

Harvard researchers, working under the d...

Question 7

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Accepted Answer

A)   money
B)   days off
C)   human relations
D)   lighting
E)   free foodF) A) and B)
G) C) and E)

Question 8

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 9

The _____ view of management is an integration of the case and universalist viewpoints.

Accepted Answer

The answer of The _____ view of management is an...

Question 10

The three subfields of the classical perspective include:

Accepted Answer

A)   quantitative management, behavioral science, and administrative management.
B)   bureaucratic organization, quantitative management, and the human relations movement.
C)   administrative management, bureaucratic organization, and scientific management.
D)   scientific management, quantitative management, and administrative management.
E)   none of these.F) All of the above
G) A) and C)

Question 11

The field of management that specializes in the physical production of goods or services refers to operations management.

Accepted Answer

A) True 
 B)False

Question 12

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.

Accepted Answer

A) True 
 B)False

Question 13

The classical perspective on management emerged during the 1800's.

Accepted Answer

A) True 
 B)False

Question 14

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

Accepted Answer

A) True 
 B)False

Question 15

Standardization of work and wage incentives are characteristics of:

Accepted Answer

A)   bureaucratic organizations.
B)   scientific management.
C)   quantitative management.
D)   administrative management.
E)   behavioral science.F) A) and D)
G) B) and C)

Question 16

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Accepted Answer

A) True 
 B)False

Question 17

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Accepted Answer

A)   Administrative principles approach
B)   Bureaucratic approach
C)   Scientific management approach
D)   Humanistic approach
E)   Behavioral sciences approachF) A) and D)
G) C) and E)

Question 18

Chester Bernard felt that _____ could help a poorly managed organization.

Accepted Answer

A)   bureaucracy
B)   line managers
C)   efficiencies
D)   informal relations
E)   top/down flow of informationF) A) and E)
G) A) and C)

Question 19

A contingency view argues that there is one best way to manage an organization.

Accepted Answer

A) True 
 B)False

Question 20

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called _____.

Accepted Answer

administra...

Exam 2: The Evolution of Management Thinking

_____ forces refer to those aspects of a culture that guide and influence relationships among people.

Correct AnswerverifiedShow Answer

A contingency view argues that there is one best way to manage an organization.

Correct AnswerverifiedShow Answer

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

Correct AnswerverifiedShow Answer

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Correct AnswerverifiedShow Answer

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.

Correct AnswerverifiedShow Answer

The three subfields of the classical perspective include:

Correct AnswerverifiedShow Answer

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Correct AnswerverifiedHarvard researchers, working under the d...View AnswerShow Answer

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Correct AnswerverifiedShow Answer

A social group within an organization is part of the:

Correct AnswerverifiedShow Answer

Standardization of work and wage incentives are characteristics of:

Correct AnswerverifiedShow Answer

Chester Bernard felt that _____ could help a poorly managed organization.

Correct AnswerverifiedShow Answer

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Correct AnswerverifiedShow Answer

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Correct AnswerverifiedShow Answer

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Correct AnswerverifiedShow Answer

The classical perspective on management emerged during the 1800's.

Correct AnswerverifiedShow Answer

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Correct AnswerverifiedShow Answer

The _____ view of management is an integration of the case and universalist viewpoints.

Correct AnswerverifiedShow Answer

Mary Parker Follett thought of leadership as _____, rather than techniques.

Correct AnswerverifiedShow Answer

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called _____.

Correct Answerverifiedadministra...View AnswerShow Answer

The field of management that specializes in the physical production of goods or services refers to operations management.

Correct AnswerverifiedShow Answer

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Harvard researchers, working under the d...
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administra...
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