FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 19: Managing Quality and Performance

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 51

Multiple Choice

Review LaterAdd Note

Review Later

At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses what type of organizational control?

A) Matrix control
B) Hierarchical control
C) Decentralized control
D) Bottom-up control
E) Balanced control

F) B) and C)
G) A) and E)

Correct Answer

verified

Show Answer

Question 52

True/False

Review LaterAdd Note

Review Later

Liabilities are the firm's debts, both current and long-term.

A) True
B) False

Correct Answer

verified

Show Answer

Question 53

Multiple Choice

Review LaterAdd Note

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?

Identify and briefly describe the four steps of the feedback control model.

The use of cultural values, traditions, shared beliefs and trust to increase compliance with goals refers to decentralized control.

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

The systematic process through which managers regulate organizational activities is known as _____.

A(n) _____ ratio indicates an organization's ability to meet its current debt obligations.

An expense budget lists forecasted and actual revenues of the organization.

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

In a TQM program, what is benchmarking?

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Which of the following includes anticipated and actual expenses for a responsibility center?

CASE Scenario - Katrina Aldridge The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. -Katrina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity?

The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems.

Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

An advantage of the bottom-up budgeting process is:

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which financial statement should she refer to?

Which of the following is the systematic process through which managers regulate organizational activities?