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_______________refers to the degree to which a person holds opinions about issues and attempts to dominate or control situations by directing the thoughts and actions of others.

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_________________refers to the process of giving to a supplier certain activities that were previously performed by the buying organization.

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The most important member of the buying team is the Gatekeeper.

A) True
B) False

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If a buyer mistakenly believes that a competitor's offering has higher level attributes or qualities than it actually does, the salesperson should attempt to:


A) Alter the buyer's beliefs about the competitor's offering
B) Reassure the buyer that your product is superior
C) Alter the importance weights the buyer's using
D) Describe the difficulties the buyer will have if they choose the competitor's offer
E) Both b and d

F) C) and D)
G) A) and B)

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