Question 1

Which of the following statements is true of customer relationship management (CRM) systems?

Accepted Answer

A)   They are applications used for consolidating business operations into a single, consistent, computing platform.
B)   They vary in the degree of functionality they provide.
C)   They incorporate accounting, manufacturing, inventory, and human resources applications.
D)   A major disadvantage of these systems is a lack of consistency in data.E) A) and D)
F) A) and C)

Question 2

Information silos arise as a result of ________.

Accepted Answer

A)   data integration across several information systems within an organization
B)   the sharing of an inter-enterprise information system with several organizations
C)   too many users depending on a single enterprise-wide information system
D)   data being isolated in systems that are separated across different organizational levelsE) A) and C)
F) C) and D)

Question 3

CRM systems vary in the degree of functionality they provide.

Accepted Answer

A) True 
 B)False

Question 4

ERP is used to consolidate business operations into a single,consistent,computing platform.

Accepted Answer

A) True 
 B)False

Question 5

The contact manager in an iPhone is an example of a personal information system.

Accepted Answer

A) True 
 B)False

Question 6

Explain workgroup information systems.

Accepted Answer

A workgroup information system is an inf...

Question 7

________ is the worldwide leader of ERP vendors.

Accepted Answer

A)   TQM
B)   EAI
C)   SCM
D)   SAPE) None of the above
F) A) and B)

Question 8

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is true of business process reengineering?

Accepted Answer

A)   It is a very fast process and is easy to carry out.
B)   When combined with ERP, it has a 100 percent success rate.
C)   It is a very expensive process.
D)   Due to its streamlined process, it requires no expertise.E) A) and B)
F) B) and D)

Question 10

Inherent processes are ________.

Accepted Answer

A)   time-consuming business processes that involve substantial investment
B)   predesigned procedures for using software products
C)   the set of procedures that help companies implement business process reengineering
D)   business process reengineering techniques with low success ratesE) A) and D)
F) B) and C)

Question 11

Explain the four phases of the customer life cycle.

Accepted Answer

The four phases of the customer life cyc...

Question 12

How can organizations solve the problems posed by information silos?

Accepted Answer

An information silo occurs when data is ...

Question 13

Which of the following is an information systems application that supports the sales and marketing department in an organization?

Accepted Answer

A)   HR planning
B)   compensation management
C)   lead generation
D)   recruitingE) C) and D)
F) A) and B)

Question 14

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A)   Business process management
B)   Business process reengineering
C)   Business process outsourcing
D)   Business process interoperabilityE) A) and D)
F) B) and C)

Question 15

What is ERP?

Accepted Answer

ERP is a suite of applications,a databas...

Question 16

Which of the following statements is true of personal information systems?

Accepted Answer

A)   Personal information systems that support a particular department are called workgroup information systems.
B)   Adapting to changes in personal information systems is extremely difficult and time consuming.
C)   Personal information systems have only a single user and so procedures are not documented or formalized.
D)   The solutions to problems in a personal information system usually involve more than one department.E) B) and C)
F) B) and D)

Question 17

Most organizations today create their own enterprise systems from scratch.

Accepted Answer

A) True 
 B)False

Question 18

What are enterprise information systems?

Accepted Answer

Enterprise information systems are infor...

Question 19

Personal information systems generally support around 10 users.

Accepted Answer

A) True 
 B)False

Question 20

Business process reengineering is extremely fast and economical.

Accepted Answer

A) True 
 B)False

Exam 7: Organizations and Information Systems

What is ERP?

Correct AnswerverifiedERP is a suite of applications,a databas...View AnswerShow Answer

Inherent processes are ________.

Correct AnswerverifiedShow Answer

What are enterprise information systems?

Correct AnswerverifiedEnterprise information systems are infor...View AnswerShow Answer

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

Correct AnswerverifiedShow Answer

Which of the following statements is true of business process reengineering?

Correct AnswerverifiedShow Answer

Which of the following statements is true of customer relationship management (CRM) systems?

Correct AnswerverifiedShow Answer

Which of the following statements is true of personal information systems?

Correct AnswerverifiedShow Answer

Personal information systems generally support around 10 users.

Correct AnswerverifiedShow Answer

Most organizations today create their own enterprise systems from scratch.

Correct AnswerverifiedShow Answer

Explain the four phases of the customer life cycle.

Correct AnswerverifiedThe four phases of the customer life cyc...View AnswerShow Answer

The contact manager in an iPhone is an example of a personal information system.

Correct AnswerverifiedShow Answer

CRM systems vary in the degree of functionality they provide.

Correct AnswerverifiedShow Answer

________ is the worldwide leader of ERP vendors.

Correct AnswerverifiedShow Answer

Explain workgroup information systems.

Correct AnswerverifiedA workgroup information system is an inf...View AnswerShow Answer

Information silos arise as a result of ________.

Correct AnswerverifiedShow Answer

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Correct AnswerverifiedShow Answer

ERP is used to consolidate business operations into a single,consistent,computing platform.

Correct AnswerverifiedShow Answer

Business process reengineering is extremely fast and economical.

Correct AnswerverifiedShow Answer

How can organizations solve the problems posed by information silos?

Correct AnswerverifiedAn information silo occurs when data is ...View AnswerShow Answer

Which of the following is an information systems application that supports the sales and marketing department in an organization?

Correct AnswerverifiedShow Answer

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ERP is a suite of applications,a databas...
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Enterprise information systems are infor...
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The four phases of the customer life cyc...
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A workgroup information system is an inf...
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Correct Answer
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An information silo occurs when data is ...
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