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Exam 12: Guiding Organizational Change and Innovation

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Question 21

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__________ has to do with changing the processes by which work is carried out.

A) Feedback control
B) Benchmarking
C) Reengineering
D) Organization development

E) All of the above
F) A) and B)

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Question 22

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Fairchild Semiconductor worked with ____________ as a strategic partner for managing their change effort.

A) IBM
B) General Electric
C) Accenture
D) Microsoft

E) None of the above
F) A) and B)

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Question 23

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Joseph Scabow is a human resources manager for the credit card division of Citibank. He has decided to initiate some team building activities which might include all of the following except __________.

Focus groups need to operate in an open, non-threatening environment where there is no designated leader.

Several researchers have found that downsizing is not guaranteed to work; many downsized firms end up in worse financial shape after the downsizing than they were before.

Rebecca Holland has initiated and implemented many changes in her workplace. Some have been successful, and others have not. Holland must understand that the ability to sustain and make change work depends primarily on ___________.

Organization development (OD) includes three commonly used methods for achieving organizational change. All of the following are included except __________.

Patrick Weimann is a manager of a computer software company and is interested in implementing changes within the organization. What forms of resistance is Weimann likely to encounter?

Renee Lamantia, manager of Murphy Merchandise, has tried to computerize her billing department. Most employees in that department have been working for the firm for many years and don't feel comfortable with the prospect of having to deal with computers. Lamantia is likely to encounter resistance to her plans because of __________.

General Electric managers are encouraged to make __________ change through Work-Out sessions.

In the Self-Management Competency feature, the Reactions to Change questionnaire helps individuals gain more awareness of their feelings about change.

__________ typically means reconfiguring the distribution of authority, responsibility, and control in an organization.

All of the following are examples of administrative innovation except __________.

Steven Hensel's subordinates are resisting his "Quality is 1" campaign because they think it is just another management fad. In order to succeed with the program, Hensel will need to eliminate __________.

Continuous learning is especially important at HP Labs, the Hewlett-Packard's central research unit.

Sarah Ravenelle has noticed that her plant needs improvement when it comes to workflows and production methods. The change that Ravenelle should initiate is a __________.

For change to be effective, __________ should be set before the change effort is started.

The shift to wireless communications systems represents ______________ innovation.

Innovation and change will occur without disorder if the seven steps that constitute the basic components of a change process must be followed in their proper sequence.

Forman Industries is going through a planned process for organizational change. They have just finished analyzing the environment. Next they should ___________.