Question 1

Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.

Accepted Answer

A)   Finishing
B)   Assigning
C)   Ignoring
D)   AssistingE) B) and C)
F) A) and D)

Question 2

During her interview, Laurie stated that she has worked within the physical medical office setting and from the home setting using electronic health records programs. Her files show she received high evaluations and was frequently given more administrative authority. She had demonstrated competence in:

Accepted Answer

A)   Communication skills within the team environment
B)   Organizational skills
C)   Computer skills
D)   All of these are correctE) None of the above
F) A) and C)

Question 3

The __________ assistant is able to respond calmly to last-minute assignments to meet deadlines under pressure.

Accepted Answer

A)   Flexible
B)   Dependable
C)   Friendly
D)   PunctualE) C) and D)
F) A) and C)

Question 4

The AAMA requires CMAs to be re-certified how often?

Accepted Answer

A)   every three years
B)   every five years
C)   every seven years
D)   every ten yearsE) B) and C)
F) B) and D)

Question 5

The quality of "being on time" is also called

Accepted Answer

A)   Good judgment.
B)   Flexibility.
C)   Punctuality.
D)   Self-motivation.E) A) and C)
F) B) and C)

Question 6

When patients are leaving your office, it is a good idea to call them by name and extend a good-bye so that they are more likely to

Accepted Answer

A)   Leave the office on a negative note.
B)   Remember your name.
C)   Refer other patients to your practice.
D)   It is not necessary to acknowledge patients when they exit your office.E) All of the above
F) A) and B)

Question 7

___________ is a certifying body that provides certification opportunities for medical coders.

Accepted Answer

A)   AAMA
B)   AAPC
C)   AHIMA
D)   Both AAPC and AHIMAE) None of the above
F) All of the above

Question 8

According to the U.S. Department of Labor, what three criteria are increasing the need for medical assistants?

Accepted Answer

A)   advances in technology, aging population, and healthcare reform
B)   aging population, healthcare reform, and coding
C)   advances in technology, aging population, and coding
D)   healthcare reform, decreasing population, and healthcare reformE) A) and B)
F) A) and C)

Question 9

The ability to speak and act considerately, especially in hard situations, is known as ______________.

Accepted Answer

A)   Confidence
B)   Tact
C)   Pride
D)   MemoryE) A) and D)
F) A) and B)

Question 10

The five major categories of tasks performed by an administrative medical assistant are:

Accepted Answer

A)   front desk, scheduling, janitorial duties, answering phones, sorting incoming mail
B)   scheduling, answering phones, sorting mail, hiring personnel, greeting patients
C)   front desk, scheduling, records management, administrative, and financial
D)   scheduling, sorting mail, transcription, financial, and greeting patientsE) None of the above
F) A) and C)

Question 11

Physicians rank _____ as the most important employee trait.

Accepted Answer

A)   Kindness
B)   Accuracy
C)   Promptness
D)   FriendlinessE) A) and B)
F) None of the above

Question 12

_________ is the ability to speak and act considerately in various situations.

Accepted Answer

A)   Tact
B)   Assertiveness
C)   Punctuality
D)   Self-MotivationE) All of the above
F) A) and B)

Question 13

Identify the sole judge of what information is to be given to, or withheld from, the patient:

Accepted Answer

A)   The office manager
B)   The medical assistant
C)   The administrative medical assistant
D)   The doctorE) A) and B)
F) All of the above

Question 14

After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with a local program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?

Accepted Answer

A)   Dependability
B)   True and genuine liking of other individuals
C)   Resourcefulness
D)   CheerfulnessE) B) and D)
F) A) and C)

Question 15

While searching online for a medical assistant position, Bailey noticed that several opportunities required CPC, RMA, or other current credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?

Accepted Answer

A)   Certification
B)   Interpersonal relationship skills
C)   Computer skills
D)   Records management skillsE) A) and B)
F) None of the above

Exam 1: The Administrative Medical Assistant

Correct Answer
verified

After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with a local program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?

Correct Answer
verified

When patients are leaving your office, it is a good idea to call them by name and extend a good-bye so that they are more likely to

Correct Answer
verified

Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.

Correct Answer
verified

Physicians rank _____ as the most important employee trait.

Correct Answer
verified

The five major categories of tasks performed by an administrative medical assistant are:

Correct Answer
verified

The AAMA requires CMAs to be re-certified how often?

Correct Answer
verified

The ability to speak and act considerately, especially in hard situations, is known as ______________.

Correct Answer
verified

According to the U.S. Department of Labor, what three criteria are increasing the need for medical assistants?

Correct Answer
verified

While searching online for a medical assistant position, Bailey noticed that several opportunities required CPC, RMA, or other current credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?

Correct Answer
verified

___________ is a certifying body that provides certification opportunities for medical coders.

Correct Answer
verified

Identify the sole judge of what information is to be given to, or withheld from, the patient:

Correct Answer
verified

_________ is the ability to speak and act considerately in various situations.

Correct Answer
verified

The quality of "being on time" is also called

Correct Answer
verified

The __________ assistant is able to respond calmly to last-minute assignments to meet deadlines under pressure.

Correct Answer
verified

Exam 1: The Administrative Medical Assistant

Correct AnswerverifiedShow Answer

After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with a local program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?

Correct AnswerverifiedShow Answer

When patients are leaving your office, it is a good idea to call them by name and extend a good-bye so that they are more likely to

Correct AnswerverifiedShow Answer

Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.

Correct AnswerverifiedShow Answer

Physicians rank _____ as the most important employee trait.

Correct AnswerverifiedShow Answer

The five major categories of tasks performed by an administrative medical assistant are:

Correct AnswerverifiedShow Answer

The AAMA requires CMAs to be re-certified how often?

Correct AnswerverifiedShow Answer

The ability to speak and act considerately, especially in hard situations, is known as ______________.

Correct AnswerverifiedShow Answer

According to the U.S. Department of Labor, what three criteria are increasing the need for medical assistants?

Correct AnswerverifiedShow Answer

While searching online for a medical assistant position, Bailey noticed that several opportunities required CPC, RMA, or other current credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?

Correct AnswerverifiedShow Answer

___________ is a certifying body that provides certification opportunities for medical coders.

Correct AnswerverifiedShow Answer

Identify the sole judge of what information is to be given to, or withheld from, the patient:

Correct AnswerverifiedShow Answer

_________ is the ability to speak and act considerately in various situations.

Correct AnswerverifiedShow Answer

The quality of "being on time" is also called

Correct AnswerverifiedShow Answer

The __________ assistant is able to respond calmly to last-minute assignments to meet deadlines under pressure.

Correct AnswerverifiedShow Answer

Correct Answer
verified

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