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Multiple Choice
A) genuineness.
B) empathy.
C) rapport.
D) unconditional positive regard.
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Multiple Choice
A) the basic listening sequence
B) body position
C) vocal tone
D) All of the above
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Short Answer
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Multiple Choice
A) questioning, paraphrasing, summarizing, and reflecting.
B) maintaining moderate eye contact and an open body position.
C) giving frequent feedback and advice.
D) All of the above.
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Multiple Choice
A) Overshooting
B) Undershooting
C) Mis-shooting
D) Underestimation
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Multiple Choice
A) pay attention to the client's behavior.
B) do not repeat the client's exact words.
C) reflect mixed emotions when appropriate.
D) All of the above.
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