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The classical model of decision making is considered to be __________, which means that it defines how a decision maker should make decisions.

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The administrative model of decision making is considered to be normative.

A) True
B) False

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__________ occurs when a manager puts too much value on evidence that is consistent with a favored belief or viewpoint and discounts evidence that contradicts it.

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The __________ stage of the managerial decision-making process involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out.


A) recognition
B) analysis
C) evaluation
D) implementation
E) feedback

F) A) and D)
G) A) and C)

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Which of the following defines a technique that uses a face-to-face interactive group to spontaneously suggest as many ideas as possible for solving a problem?


A) Brainstorming
B) Groupthink
C) Point-counterpoint
D) After-action review
E) Devil's advocate

F) All of the above
G) C) and E)

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The essence of __________ is to choose the first solution alternative that satisfies minimal decision criteria.


A) bounded rationality
B) creativity
C) decision maximization
D) satisficing
E) the classical model of decision making

F) B) and E)
G) B) and D)

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Nonprogrammed decisions typically require six steps; however, programmed decisions, being structured and well understood, typically require only one step.

A) True
B) False

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The __________ is a disciplined procedure whereby managers invest time in reviewing the results of decisions on a regular basis and learn from them.

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__________ involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.

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Programmed...

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Vaughn Bately Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His team is highly trained and well respected by experts both inside and outside the company. Recently, one of Vaughn's engineers suggested a new technique for the development and use of an argon laser. There appeared to be rich potential for this technology, but Vaughn wasn't certain that developing this technology was the best use of his limited resources. Vaughn was facing a significant decision. -If Vaughn uses the classical model of decision making, which of the following assumptions would he reject?


A) The decision maker is rational and uses logic to assign values, order preferences, evaluate alternatives, and make the decision that will maximize the attainment of organizational goals.
B) The decision maker selects the alternative that will maximize the economic return to the organization.
C) The decision maker strives for conditions of certainty and tries to gather complete information.
D) Problems are precisely formulated and defined.
E) Managers are likely to have a variety of goals and objectives.

F) A) and C)
G) None of the above

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Which personal decision style is used by people who prefer simple, clear-cut solutions to problems?


A) Behavioral
B) Conceptual
C) Directive
D) Analytical
E) Classical

F) B) and E)
G) A) and C)

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The political model consists of vague problems and goals, limited information about alternatives and their outcomes, and a satisficing choice for resolving problems using intuition.

A) True
B) False

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Most people underestimate their ability to predict uncertain outcomes.

A) True
B) False

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Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of:


A) planning.
B) decision making.
C) organizing.
D) motivating.
E) leading.

F) C) and D)
G) None of the above

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List the four major personal decision styles.

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Directive,...

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Which of the following has the highest possibility of failure?


A) The condition of certainty
B) The condition of ambiguity
C) The condition of uncertainty
D) The condition of risk
E) All of these

F) B) and C)
G) A) and E)

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Gerald's Groceries and Marty's Market decided to merge their operations, something neither company has tried before. This would be considered a nonprogrammed decision.

A) True
B) False

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Programmed decisions are made in response to __________ organizational problems.


A) unusual
B) recurring
C) significant
D) major
E) unique

F) C) and D)
G) A) and D)

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List and describe the four basic assumptions of the political model.

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•Organizations are made up of groups wit...

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__________ is by far the most difficult situation for a decision maker.


A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming

F) A) and B)
G) A) and C)

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