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Operations research techniques were applied first in the area of human resource management where there was a great need for more quantifiable decisions.

A) True
B) False

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"Benchmarking" insures the firm has a competitive advantage by following the best practices of its competitors.

A) True
B) False

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Statistical quality control was pioneered at Western Electric by:


A) Elton Mayo
B) Walter Shewhart
C) Clair Turner
D) Frederick W. Taylor
E) Bing Crosby

F) C) and E)
G) A) and E)

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B

Taiichi Ohno developed his "just-in-time" system of inventory management from practices at the Ford Motor Company.

A) True
B) False

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"Just-in-time" inventory management reduces the cost of carrying inventory, that is, inventory "float.".

A) True
B) False

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__________ is a modern adaptations of the Gantt Chart:


A) Statistical Quality Control
B) POSDCORB
C) Industry best practices
D) PPBS
E) PERT

F) B) and C)
G) A) and E)

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A more modern view of production/operations management is that:


A) more quantification is needed to prescribe better models.
B) the lowest manufacturing cost is not always the most competitive cost.
C) manufacturing strategy must be incorporated in overall corporate strategy.
D) all of the above.
E) only b and b above.

F) A) and B)
G) A) and C)

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_____________ of the Toyota Motor Company developed "just-in-time" inventory management from earlier ideas at the Ford Motor Company.


A) P.M.S. Blackett
B) Frederick W. Taylor
C) W. Edwards Deming
D) Joseph Juran
E) Taiichi Ohno

F) C) and D)
G) A) and D)

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Is the phrase used to describe the formation of small problem-solving groups of workers, supervisors, and specialists for the purpose of developing better ways of doing a job.


A) project research groups
B) task improvement teams
C) quantity cadres
D) quality circles
E) participative planning teams

F) B) and E)
G) A) and B)

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The International Organization for Standardization was established to insure each nation followed the best practices within its industry.

A) True
B) False

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W. Edwards Deming pioneered statistical quality control at the Western Electric Company.

A) True
B) False

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Took Shewhart's ideas on quality control to Japan.


A) Ludwig von Bertalanffy
B) P.M.S. Blackett
C) Lillian Gilbreth
D) W. Edwards Deming
E) A.V. Feigenbaum

F) A) and B)
G) A) and C)

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Cybernetics showed that all systems could be designed to control themselves through a communications loop that fed back information allowing the organism to adjust to its environment.

A) True
B) False

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Compare and contrast the Gantt Chart with PERT and CPM. To what kind of production system would these apply -- batch, mass, continuous processing? Explain why.

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The Gantt Chart, PERT (Program Evaluatio...

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In the modern era, management science uses mathematics and the scientific method to help solve the problem(s) of:


A) the optimum allocation of scarce resources.
B) defining the firm's social responsibility.
C) facilitating human adjustment to environmental changes.
D) all of the above.
E) none of the above.

F) B) and D)
G) C) and D)

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A

"Just-in-time" inventory management:


A) is an idea generally credited to Taiichi Ohno
B) was developed as part of the Toyota Production System
C) was practiced at the Ford Motor Company
D) all of the above.
E) only and above.

F) A) and B)
G) A) and C)

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Was the application of scientific knowledge and methods to the study of complex problems with the stated purpose of deriving a quantitative basis for decisions which would accomplish the organization's objective.


A) scientific research
B) behavioral research
C) operations research
D) organizational research
E) none of the above

F) B) and E)
G) All of the above

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C

The Germans formed the first "operations research teams" of various specialists in an effort to bring their knowledge to bear upon the problems of radar systems and civilian defense matters.

A) True
B) False

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The Gantt Chart concept was extended and enriched by PERT and CPM techniques.

A) True
B) False

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What are the advantages and disadvantages of "just-in-time" inventory management? Apply this concept to some everyday activity, such as a trip to the supermarket.

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Just-in-time (JIT) inventory management ...

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