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Exam 16: Motivating Employees

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Question 1

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The job characteristic of feedback provides the worker with

A) employee growth-need strength.
B) experienced meaningfulness of work.
C) experienced responsibility.
D) knowledge of actual results.
E) demotivation.

F) A) and B)
G) A) and E)

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Question 2

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Sally enjoys her job as a teacher,not because of the pay or benefits,but because she feels good about shaping the minds of tomorrow's leaders.Sally is motivated by:

A) Power factors
B) Leadership factors
C) Hygiene factors
D) Extrinsic rewards
E) Intrinsic rewards

F) B) and D)
G) A) and C)

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Question 3

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One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay.You hope that by ignoring him he will stop this senseless behavior.You are attempting to use which reinforcement tool?

Jeff and Rob have a difficult time getting along at work.Most days,Jeff spends a lot of time cracking jokes and goofing off,while Rob constantly nags him and tells him to act like a grownup.On days when Jeff is more reserved,Rob does not nag him,hoping that this will result in improved behavior down the road.This is an example of which form of behavior modification?

____ systematically moves employees from one job to another,thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Highroller Casinos provides good salaries and benefits,including bonuses of up to 25 percent of annual salaries.However,the company has been criticized for not establishing an achievement or recognition program for its employees.Which of the following best describes the company in terms of the two-factor theory?

____________________ is defined as anything that causes a certain behavior to be repeated or inhibited.

Theories that explain how employees select the behaviors that allow them to meet their needs are known as

The idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need is referred to as a(n)____________________.

Behavior that is positively reinforced tends to be repeated,and behavior that is not reinforced tends not to be repeated,as stated in the Law of Effect.

____________________ theories emphasize the needs that motivate people.

A motivation theory based on the relationship between a given behavior and its consequences is called the ____________________.

Goal acceptance,in goal-setting theory,means that employees have to "buy into" the goals and be committed to them.

Extinction is defined as the withdrawal of positive reward.

Which of the following are high-level needs,according to Herzberg,and include achievement,recognition,responsibility,and opportunity for growth?

Experiential learning theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behaviors.

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

____ is the extent to which doing the job provides information back to the employee about his or her performance.

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement,recognition,and opportunity for growth are called motivators.

Motivation increases,according to the expectancy theory,when the worker believes that the successful performance will result by putting effort into a given task.This is called E-P expectancy.