Question 1

Team communication is a form of downward communication.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A)  Downward communication
B)  Gossips
C)  Horizontal communication
D)  Upward communication
E)  Vertical communicationF) B) and E)
G) D) and E)

Question 3

According to MANAGER'S SHOPTALK in Chapter 17,some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Accepted Answer

A)  keep your message simple
B)  select your words with care
C)  cover your mouth with your hand
D)  speak slowly and carefully
E)  fight the urge to shoutF) A) and C)
G) C) and D)

Question 4

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Accepted Answer

A)  Formal communication
B)  Horizontal communication
C)  Downward communication
D)  Upward communication
E)  Diagonal communicationF) B) and C)
G) All of the above

Question 5

____________________ occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of ____________________ occurs when the receiver responds to...

Question 6

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)  Job instructions
B)  Implementation of strategies
C)  Practices
D)  Performance feedback
E)  IndoctrinationF) B) and D)
G) None of the above

Question 7

What percent of the details passed through a grapevine is accurate?

Accepted Answer

A)  15 to 20 percent
B)  25 to 35 percent
C)  40 to 60 percent
D)  70 to 90 percent
E)  100 percentF) B) and E)
G) B) and C)

Question 8

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Accepted Answer

A) True 
 B)False

Question 9

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

A) True 
 B)False

Exam 17: Managing Communication

____________________ occurs when the receiver responds to the sender's communication with a return message.

Correct Answer
verified

According to MANAGER'S SHOPTALK in Chapter 17,some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Correct Answer
verified

Which of the following is the most familiar and obvious flow of formal communication?

Correct Answer
verified

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Correct Answer
verified

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Correct Answer
verified

Team communication is a form of downward communication.

Correct Answer
verified

What percent of the details passed through a grapevine is accurate?

Correct Answer
verified

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Correct Answer
verified

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Correct Answer
verified

Exam 17: Managing Communication

____________________ occurs when the receiver responds to the sender's communication with a return message.

Correct AnswerverifiedShow Answer

According to MANAGER'S SHOPTALK in Chapter 17,some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which of the following is the most familiar and obvious flow of formal communication?

Correct AnswerverifiedShow Answer

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Correct AnswerverifiedShow Answer

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Correct AnswerverifiedShow Answer

Team communication is a form of downward communication.

Correct AnswerverifiedShow Answer

What percent of the details passed through a grapevine is accurate?

Correct AnswerverifiedShow Answer

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Correct AnswerverifiedShow Answer

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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