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Once a brand's position is established, marketers rarely attempt to change it.

A) True
B) False

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Explain how a marketer determines whether an identified market segment is viable.

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A viable target segment should satisfy s...

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Harley-Davidson's user profile includes both thrill-seeking and affinity for a countercultural image. In addition to demographics, Harley-Davidson uses ________ segmentation to target markets.


A) value analysis
B) social class
C) geodemographic
D) socioeconomic
E) psychographic

F) A) and B)
G) None of the above

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Which of the following statements about the steps in the target marketing process is true?


A) The first step in the target marketing process is setting marketing objectives.
B) There are four steps in the target marketing process.
C) The second step in the target marketing process is the identification of all segmentation variables.
D) The final step in the target marketing process is positioning.
E) The target marketing process is not related to positioning.

F) None of the above
G) D) and E)

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Why might a marketer of laundry detergent be interested in viewing a perceptual map?

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Perceptual maps show consumer perception...

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________ are the largest ethnic group in the United States.


A) African Americans
B) Asian Americans
C) Pacific Islanders
D) Hispanic Americans
E) American Indians

F) C) and D)
G) A) and D)

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The last step in developing a positioning strategy is to ________.


A) evaluate responses and modify as needed
B) identify segmentation variables
C) analyze the competitors' positions in the marketplace
D) describe a product with a competitive advantage
E) finalize the marketing mix

F) A) and D)
G) A) and C)

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Which of the following is a true statement about trends related to gender segmentation?


A) The education and income gap between men and women closed in the latest recession.
B) In the recent recession, women held about three in four of the jobs that were lost.
C) Men are now increasingly likely to marry women with more education and income than they have.
D) In recent decades, the economic gains of marriage have been greater for women than for men.
E) Women are now increasingly likely to marry men with more education and income than they have.

F) B) and E)
G) A) and C)

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According to the long tail approach to selling, ________.


A) the Internet provides reduced opportunities for segmenting markets
B) companies can make the most money by focusing on the "bottom-of-pyramid" market
C) companies should focus on the 20 percent of customers who purchase the greatest volume of their product
D) companies should focus on the 80 percent of customers who purchase the greatest volume of their product
E) companies can make money by selling small amounts of items that only a few people want

F) A) and B)
G) B) and E)

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Zappos, the online shoe and clothing marketer, promises free shipping and free returns on any of its products, no questions asked. This is an example of how Zappos has a strong competitive advantage through ________.


A) image
B) people
C) services
D) product features
E) cost

F) A) and E)
G) A) and B)

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When a firm offers one or more products to a single segment, it is using a ________ strategy.


A) fragmented
B) homogeneous
C) custom marketing
D) mass customization
E) concentrated targeting

F) A) and B)
G) D) and E)

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The management practice of ________ involves actively seeking people of different races, sexes, ethnic groups, and religions in an organization's employees, customers, suppliers, and distribution channel partners.


A) geodemography
B) cultural diversity
C) ethnic segmentation
D) psychography
E) social networking

F) C) and D)
G) A) and E)

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The long tail approach to segmentation indicates that companies can make money selling small amounts of items that only a few people want as long as they sell enough different items.

A) True
B) False

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Explain why the Hispanic American population is particularly important to marketers.

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The Hispanic American population is the ...

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The 80/20 rule is most directly related to ________ segmentation.


A) demographic
B) behavioral
C) geodemographic
D) socioeconomic
E) psychographic

F) B) and C)
G) B) and E)

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XYZ Computers, Inc., a business with limited resources, uses a concentrated targeting strategy. How might XYZ benefit from this?

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XYZ Computers will have an opp...

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Companies can customize online advertising by ________ so that people who log on in different places will see content for local businesses.


A) geotargeting
B) geodemography
C) geodiversity
D) psychographics
E) profiling

F) C) and E)
G) A) and C)

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You work for a travel agency. Business has been slow, and you want to suggest some promotions targeted to specific market segments. What three demographic segmentation variables would you recommend using and why?

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Students' answers will vary. Their answe...

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Identify three forms of competitive advantage a product could offer.

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Marketers could choose to focu...

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Some people want healthy cereal that will help them lose weight or possibly prevent certain kinds of cancer. Some want presweetened cereal. Some want fruits and nuts in their cereal. Some people want whole wheat cereal while others want rice cereal. There are some who like hot cereal and others who like to eat their cereal right out of the box. The diversity of consumers for cereal is an example of ________.


A) geodemography
B) target marketing
C) cultural diversity
D) psychographics
E) market fragmentation

F) A) and B)
G) C) and D)

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