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Exam 13: Managing Communication

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Question 1

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The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

A) communication
B) listening
C) managing
D) reception
E) telling

F) B) and E)
G) B) and D)

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verified

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Question 2

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Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

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verified

Channel richness is the amount of inform...

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Question 3

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The _____ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organization.

Face-to-face discussion is the richest channel,in terms of channel richness.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.

Which of the following is the most familiar and obvious flow of formal communication?

Describe the three categories of horizontal communication.

_____ is necessary for communication to be considered two-way.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Communication can break down if sender and receiver do not encode or decode language in the same way.

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

_____ occurs when the receiver responds to the sender's communication with a return message.

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

When informing your staff of the date for the company picnic,a _____ would be most practical and successful.

When a group of workers have routine tasks to perform,a _____ communication structure allows more time for the task to be completed.

Which of the following comprises the lowest channel richness?

List the three formal communication channels found in organizations.

About 75 percent of effective communication is:

Strategic conversations include: