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Personal observation allows a systems analyst to verify statements made in interviews and determine whether procedures really operate as they are described.

A) True
B) False

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In addition to direct costs, systems developers must identify and document indirect expenses that contribute to the ____.


A) TCO
B) REJ
C) FDD
D) UML

E) A) and B)
F) None of the above

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Using a(n) ____, an analyst can show business functions and break them down into lower-level functions and processes.


A) UML
B) TCO
C) FDD
D) REJ

E) A) and B)
F) None of the above

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In a sequence diagram, vertical arrows represent messages from one object to another. _________________________

A) True
B) False

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In a(n) ____, team members prepare to lunge at each other to achieve their objectives.


A) dodge
B) resequencing
C) scrum
D) adaptation

E) C) and D)
F) B) and D)

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RAD relies heavily on ____.


A) prototyping
B) management direction
C) agile methods
D) Scrum

E) A) and D)
F) B) and D)

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A

MATCHING Identify the letter of the choice that best matches the phrase or definition.a.TCO f.open-ended b.closed-ended g.CASE tool c.agile method h.pool d.FDD i.UML e.RAD j.scalable -Provides various graphical tools, such as use case diagrams and sequence diagrams.

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There have been some rumblings within the firm that this development project is not necessary so Kieran and others feel it is important to explain the reason for the project at the outset. Whose name goes next to this point on the agenda?


A) his own
B) Simon
C) Max
D) Malia

E) B) and D)
F) None of the above

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What are the issues to consider as you compile your checklist of specific tasks you want to observe and questions you want to ask during an observation of current operating procedures?

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1. Ask sufficient questions to ensure that you have a complete understanding of the present system operation. A primary goal is to identify the methods of handling situations that are not covered by standard operating procedures. For example, what happens in a payroll system if an employee loses a time card? What is the procedure if an employee starts a shift 10 minutes late but then works 20 minutes overtime? Often, the rules for exceptions such as these are not written or formalized; therefore, you must try to document any procedures for handling exceptions. 2. Observe all the steps in a transaction and note the documents, inputs, outputs, and processes involved. 3. Examine each form, record, and report. Determine the purpose each item of information serves. 4. Consider each user who works with the system and the following questions: What information does that person receive from other people? What information does this person generate? How is the information communicated? How often do interruptions occur? How much downtime occurs? How much support does the user require, and who provides it? 5. Talk to the people who receive current reports to see whether the reports are complete, timely, accurate, and in a useful form. Ask whether information can be eliminated or improved and whether people would like to receive additional information.

In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.


A) spontaneous
B) unstructured
C) informal
D) open-ended

E) None of the above
F) A) and B)

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Knowledge of a company's formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase.

A) True
B) False

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JAD, RAD, and agile methods all have advantages and disadvantages. What are they?

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Compared with traditional methods, JAD i...

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The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.

A) True
B) False

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Perry knows that there were supposed to be three performance examples but he finds four in the spreadsheet. Which one of these is mislabeled as a performance example?


A) The system must automatically generate an insurance claim form.
B) Response time must not exceed four seconds.
C) The online inventory control system must flag all low-stock items within one hour after the quantity falls below a predetermined minimum.
D) The records system must produce key reports within five hours of the end of each fiscal quarter.

E) A) and C)
F) A) and D)

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Microsoft has developed a method for measuring a system's total costs and benefits, called ____, which is a framework to help IT professionals analyze and optimize IT investments.


A) TCO
B) REJ
C) FDD
D) UML

E) A) and B)
F) None of the above

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The ____ is a widely used method of visualizing and documenting software systems design.


A) UML
B) TCO
C) FDD
D) REJ

E) A) and D)
F) A) and C)

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A

Because of the limited range of input and interaction among participants, few companies believe that a JAD group produces the best definition of a new system.

A) True
B) False

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A ____ is a UML technique that visually represents the interaction between users and an information system.


A) TCO
B) data schematic
C) use case diagram
D) user-based flowchart

E) B) and D)
F) A) and B)

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A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting.

A) True
B) False

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____ is a typical example of a system requirement for the performance category.


A) The purchasing system must provide suppliers with up-to-date specifications
B) Each input form must include date, time, product code, customer number, and quantity
C) The manager of the sales department must approve orders that exceed a customer's credit limit
D) The student records system must produce class lists within five hours after the end of registration

E) A) and D)
F) None of the above

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