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Your written message will be clearer if it is accurate,makes use of familiar words,and includes a number of dangling expressions.

A) True
B) False

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Which sentence illustrates appropriate use of the active voice?


A) The academic reports were prepared by the associate vice president.
B) The office contest was suggested by Nick Anderson.
C) The First Bank and National Bank announced that they will merge.
D) The national budget reform will be announced later this week by the president.
E) The application for the loan extension is being processed today.

F) All of the above
G) C) and D)

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C

Which transition does not reflect a cause-and-effect relationship?


A) as a result
B) consequently
C) because
D) finally
E) hence

F) B) and E)
G) A) and C)

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What is an expletive? Why should you avoid expletives in business writing?

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An expletive is an expression such as there is or it is that begins a clause or sentence and for which the pronoun has no antecedent.Expletives should be avoided because their meaning may be vague.

You can best help readers grasp your meaning by using old,familiar clichés rather than fresh,original language.

A) True
B) False

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Which of the following is not a guideline for adopting the "you" attitude?


A) Stress how the reader will benefit.
B) Develop empathy for the reader.
C) Emphasize how the reader will be affected.
D) Write from the reader's perspective.
E) Show how you and the reader will both benefit.

F) A) and B)
G) D) and E)

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Which of the following sentence pairs contains a transitional phrase that detracts from coherence?


A) First, productivity will improve by 12%. For example, employees will be happy.
B) Salaries will increase by 6%. In contrast, the sick-day allowance will decrease by 2%.
C) The fliers should arrive by 5:00 p.m. Then our interns will post them on campus bulletin boards.
D) The new computer is being repaired. However, the repair service loaned us another system.
E) The union strike should help teachers receive higher salaries. On the other hand, students will suffer if teachers go on strike.

F) None of the above
G) A) and B)

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Define (a)clichés,(b)slang,and (c)buzzwords.Why should they typically be avoided in business communication?

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a.Clichés are expressions that ar...

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What is the difference between redundancy and repetition? Provide an example of each.

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Redundancy is the unnecessary rep...

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Rewrite the following sentences using parallel structure: a. The intern is efficient and pays attention to details. b. The new system accepts data entry, processes customer orders, and it can prepare financial statements. c. The student either should study for the major test or accept an undesirable grade on the test. d. The board recommends either selling the home appliance division to a competitor or creation of an independent subsidiary. e. George is not only capable of writing a formal report but also a snappy tweet.

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a.The intern is efficient and detail-ori...

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Explain when the active voice is preferred and when the passive voice is preferred in business communication.Provide one effective example of each voice.

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Active voice is preferred in most commun...

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A sentence that consists of one independent clause that can stand alone as a complete thought is a simple sentence.

A) True
B) False

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Effective communicators avoid slang in business writing because it does not represent standard word usage.

A) True
B) False

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Three mechanical ways to emphasize an idea are enumeration,indenting from the margin,and use of italics.

A) True
B) False

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Revise the following sentences to conform to standard business communication principles.Add appropriate details as needed to complete the ideas. a. There is no reason for the manager to criticize the intern's performance. b. The warranty does not cover labor charges. c. Your account will be delinquent if you do not pay the amount owed by March 1. d. Our company is unable to contribute to your charitable organization.

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a.The manager had no reason to criticize...

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When you want to give equal weight to two closely related ideas in a single sentence,use a compound sentence.

A) True
B) False

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The passive voice focuses attention on the entity receiving the action rather than performing the action.

A) True
B) False

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One way to avoid exaggeration and sound more sincere is to use only an appropriate number of modifiers.

A) True
B) False

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A misplaced modifier is one common type of dangling expression.

A) True
B) False

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True

Including examples or more analysis in a paragraph helps you develop the main idea.

A) True
B) False

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