Question 1

Dr.Brown wants Terri to come in and have blood drawn for a blood test to determine whether she has an infection.She should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) A) and B)
F) B) and D)

Question 2

The physician's habits should not influence appointment scheduling.

Accepted Answer

A) True 
 B)False

Question 3

A physician may discontinue care if the patient habitually fails to show up for appointments.

Accepted Answer

A) True 
 B)False

Question 4

Sammie has an excruciating migraine headache and has been nauseated for 2 days.She should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) A) and C)
F) B) and D)

Question 5

Patients should feel confident in their physician and the members of the office staff.

Accepted Answer

A) True 
 B)False

Question 6

A thing that is necessary to achieve an end or to carry out a function is called a(n) __________.

Accepted Answer

prerequisite
A prere...

Question 7

What should the medical assistant remember when dealing with the appointments in the appointment book if the physician is ill?

Accepted Answer

A)  Explain the nature of the physician's illness apologetically.
B)  Refrain from disclosing the nature of the physician's illness.
C)  Avoid losing the patient by referring him or her to another physician.
D)  Tell the patients that the physician is out of town.E) A) and B)
F) B) and D)

Question 8

Larry is experiencing severe pain in his back and shoulder area.He should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) B) and D)
F) B) and C)

Question 9

Patients who are returning to the office and have previously seen the physician are called __________.

Accepted Answer

established patients
Patients ...

Question 10

A space of time between events is intermittent.

Accepted Answer

A) True 
 B)False

Question 11

Appointments for established patients usually take longer.

Accepted Answer

A) True 
 B)False

Question 12

The information in the appointment book must be legible, because it:

Accepted Answer

A)  could be entered into court proceedings as evidence
B)  provides a clear indication as to which patient is coming at what time
C)  allows all those using the appointment book to read it clearly
D)  all of the aboveE) A) and C)
F) C) and D)

Question 13

Time is one of the physician's most valuable commodities.

Accepted Answer

A) True 
 B)False

Question 14

Which types of outpatient procedures might be scheduled by the physician's office?

Accepted Answer

A)  MRIs
B)  CT scans
C)  Blood work
D)  All of the aboveE) All of the above
F) A) and B)

Question 15

Approaching a situation with caution is using __________.

Accepted Answer

expediency
Expedienc...

Question 16

A person who fails to keep an appointment without giving advance notice is called a:

Accepted Answer

A)  disruption
B)  no-show
C)  cancellation
D)  rescheduleE) B) and C)
F) A) and D)

Question 17

If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.

Accepted Answer

A)  5
B)  15
C)  20
D)  30E) B) and D)
F) None of the above

Question 18

Which is the best approach for efficiently handling the scheduling of patients due for an appointment?

Accepted Answer

A)  Sending out a reminder asking the patient to call for an appointment
B)  Calling the patient at work
C)  Scheduling a date and time and notifying the patient
D)  It is the patient's responsibility to remember.E) None of the above
F) B) and D)

Question 19

Open office hours do not work well for most practices.

Accepted Answer

A) True 
 B)False

Question 20

Physicians rarely use medical bags for outside visits, so the medical assistant need not be concerned about such bags.

Accepted Answer

A) True 
 B)False

Exam 10: Scheduling Appointments

Physicians rarely use medical bags for outside visits, so the medical assistant need not be concerned about such bags.

Correct AnswerverifiedShow Answer

Approaching a situation with caution is using __________.

Correct AnswerverifiedexpediencyExpedienc...View AnswerShow Answer

Patients should feel confident in their physician and the members of the office staff.

Correct AnswerverifiedShow Answer

If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.

Correct AnswerverifiedShow Answer

Larry is experiencing severe pain in his back and shoulder area.He should be seen:

Correct AnswerverifiedShow Answer

Sammie has an excruciating migraine headache and has been nauseated for 2 days.She should be seen:

Correct AnswerverifiedShow Answer

What should the medical assistant remember when dealing with the appointments in the appointment book if the physician is ill?

Correct AnswerverifiedShow Answer

Patients who are returning to the office and have previously seen the physician are called __________.

Correct Answerverifiedestablished patientsPatients ...View AnswerShow Answer

A physician may discontinue care if the patient habitually fails to show up for appointments.

Correct AnswerverifiedShow Answer

The physician's habits should not influence appointment scheduling.

Correct AnswerverifiedShow Answer

Which is the best approach for efficiently handling the scheduling of patients due for an appointment?

Correct AnswerverifiedShow Answer

A thing that is necessary to achieve an end or to carry out a function is called a(n) __________.

Correct AnswerverifiedprerequisiteA prere...View AnswerShow Answer

Which types of outpatient procedures might be scheduled by the physician's office?

Correct AnswerverifiedShow Answer

The information in the appointment book must be legible, because it:

Correct AnswerverifiedShow Answer

Open office hours do not work well for most practices.

Correct AnswerverifiedShow Answer

A space of time between events is intermittent.

Correct AnswerverifiedShow Answer

Appointments for established patients usually take longer.

Correct AnswerverifiedShow Answer

A person who fails to keep an appointment without giving advance notice is called a:

Correct AnswerverifiedShow Answer

Dr.Brown wants Terri to come in and have blood drawn for a blood test to determine whether she has an infection.She should be seen:

Correct AnswerverifiedShow Answer

Time is one of the physician's most valuable commodities.

Correct AnswerverifiedShow Answer

Correct Answer
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expediency
Expedienc...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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established patients
Patients ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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prerequisite
A prere...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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