A) It ensures that the tone of your message is other-oriented.
B) It enables you to elaborate on non-important matters at the end.
C) It is an efficient way to make an email less bulky.
D) It ensures that the recipients perceive your message as unbiased.
E) It makes it easier to grab the reader's attention.
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A) The email is too general to tell Janice anything about Bryan's performance.
B) The tone is too casual for this type of email.
C) It is not Leah's place to send a note praising a colleague to her supervisor.
D) Leah should have waited until Janice asked her opinion.
E) The subject line should be more specific to capture Janice's attention.
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A) few details
B) short paragraphs
C) general statements
D) little special formatting
E) argumentative language
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A) are typically written in an other-oriented tone.
B) typically consist of requests for claims.
C) are broadcast to a large number of employees.
D) are rarely interesting to read.
E) are complicated to understand.
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A) creating a professional and helpful tone
B) ensuring that the message contains all needed information
C) identifying the primary message and key points
D) checking for typos
E) conducting audience analysis
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A) It must be brief.
B) It must be sincere.
C) It must be accompanied by a gift.
D) It must express grief.
E) It must be delivered in person.
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A) Finding enough facts to write a routine message is difficult.
B) Readers receive so many routine messages that it is hard to catch their attention.
C) Routine messages require substantial evidence to document their claims.
D) Knowing what the audience wants from a routine message can be very difficult.
E) Most routine messages have complex content that is difficult to simplify.
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A) Jim should mention each team member by name.
B) The message is too short.
C) It is not proper memo style to skip the greeting.
D) Jim has not reread the message.
E) Jim has not been clear about when the proposal is due.
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A) Only senior managers ever have to set expectations for their subordinates.
B) First-time managers are the people who are most comfortable telling others what to do.
C) Setting expectations is directly tied to your ability to foster interpersonal trust in the workplace.
D) The way in which you set expectations for others has little impact on your credibility.
E) Stating goodwill in a message for setting expectations conveys weakness.
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A) making announcements.
B) making claims.
C) responding to inquiries.
D) providing directions.
E) setting expectations.
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