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_____ are the motivational forces of emotions channeled toward particular goals to correct deficiencies or imbalances.


A) Needs
B) Thoughts
C) Beliefs
D) Values
E) Strategies

F) B) and C)
G) D) and E)

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You supervise two-dozen sales representatives covering every region of the country from your office at company headquarters.Describe a feedback strategy that might improve the performance of these employees with respect to increasing sales to new clients.

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To answer this question, we must conside...

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Which of the following is the main source of multisource feedback?


A) Subordinates
B) Peers
C) Supervisors
D) Customers
E) All of these

F) C) and E)
G) All of the above

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In expectancy theory, the P-to-O expectancy is the perceived probability that a specific behavior or performance level will lead to a particular outcome.

A) True
B) False

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Effective feedback:


A) is generic in nature and applies to all employees.
B) is provided only through social sources.
C) should not be very frequent as frequency reduces its value.
D) can occur only when employees have weak self-efficacy.
E) should always come from a credible source.

F) A) and B)
G) A) and C)

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Which of the following is a way to increase employee motivation by improving the P-to-O expectancies?


A) Measuring employee performance accurately and distributing more valued rewards
B) Convincing employees that they will be able to accomplish the task
C) Selecting employees with the required skills, knowledge, and motivation to perform jobs
D) Providing sufficient time and resources to employees to perform the task
E) Treating everyone equally by giving all of them the same reward

F) A) and C)
G) None of the above

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Which of the following is a major criticism of Maslow's needs hierarchy theory?


A) The safety and physiological needs do not arise due to human drives.
B) The need for love and esteem do not apply for many of the individuals.
C) Physiological needs of a person are often considered a weaker need than the other needs.
D) People do not progress through the hierarchy as the theory predicts.
E) The theory gives more importance to the satisfied needs than the unsatisfied needs.

F) A) and C)
G) A) and E)

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A significant discovery in equity theory research is that people tend to keep one specific comparison other throughout their working lives.

A) True
B) False

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The core elements of Organizational Behavior Modification are depicted by the A-B-C model which A, B, and C stand for:


A) attitude, bearing, conviction
B) antecedents, behavior, consequences
C) action, because, conformity
D) able, baker, charlie
E) step one, step two, step three

F) All of the above
G) A) and B)

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The desire to seek approval from others, conform to their wishes and expectations, and avoid conflict and confrontations is referred to as the need for:


A) affiliation
B) power
C) achievement
D) safety
E) existence

F) B) and E)
G) C) and D)

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Which of the following needs is the strongest according to Maslow's needs hierarchy theory?


A) Need for food
B) Need to socialize
C) Need for self-actualization
D) Need to be secure
E) Need for love

F) A) and C)
G) A) and B)

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Balanced scorecard goals are rarely weighted, but are scored to create a composite measure of goal achievement across the organization each year.

A) True
B) False

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Goal setting is more effective when employees can easily complete the goals assigned to them.

A) True
B) False

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According to expectancy theory, employee motivation will remain high when the P-to-O expectancy falls to zero.

A) True
B) False

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The best reinforcement schedule for motivating employees is _____.


A) a continuous reinforcement schedule
B) a variable ratio schedule
C) a fixed schedule
D) extinction
E) avoidance of consequence

F) A) and E)
G) None of the above

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According to learned needs theory, companies should hire leaders with a strong need for personalized power.

A) True
B) False

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According to equity theory, the equity principle operates when we believe everyone in the group should receive the same outcomes.

A) True
B) False

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A way to increase a person's P-to-O expectancy is to measure his or her job performance more accurately and distribute more valued rewards to those with higher job performance.

A) True
B) False

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According to four-drive theory, the drive to acquire, bond, and learn are proactive.

A) True
B) False

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Appreciative coaching is the approach to feedback where employee's potential is maximized by focusing on their strengths rather than weaknesses.

A) True
B) False

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