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Exam 3: Listening

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Question 41

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A critical listener can be a valuable team player because they can point out possible errors that need to be corrected.

A) True
B) False

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Question 42

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"Questioning" and "paraphrasing" are synonymous.

A) True
B) False

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Question 43

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Questioning usually isn't a good technique for helping a speaker who comes to you with a problem,since questions tend to increase confusion.

According to Steven Covey,if you are a highly effective person,you will place more emphasis on understanding others than on making sure you are understood.

If you find it difficult to listen patiently when you believe that people are not efficient or are not promptly getting to the point during conversations,which listening style preference would you be using?

It has been estimated that a salesperson can prevent about four minutes of dealing with objections for every minute he or she spends listening.

Courtney continuously checks her email and texts responses while sitting in her biology lecture.Not surprisingly,she has trouble understanding many of the concepts she's supposed to be learning.Which type of barrier to effective listening does this represent?

One benefit of note-taking is that it signals to the sender that you are paying attention.

Of the four listening styles described in your text,the "task-oriented" style is the best to use in any business setting.

Tyson's instructor assigned him to listen to a political presentation on campus.According to your text,in which order should Tyson complete the necessary mental tasks?

Most listeners can process information at approximately 500 words per minute,four times faster than the average rate of speaking.

We are born with the ability to listen,so there is no need to take a class in listening.

Which of the following terms represents the belief that your ideas are more important than other people's ideas?

Relational listeners tend to judge people based on how well organized and concise their remarks are.

If you paraphrased another person's information to verify that you have accurately noted the facts,which type of paraphrasing technique would you be using?

The responsibility for ensuring that a message is effectively understood falls mostly on the speaker,not on the listener.

According to communication expert Susan Peterson,good listening is 80-90% of what makes a leader effective.

Impaired memory is an example of a physiological barrier to listening.

Create a table with three columns and six rows.In the top row,label the three columns as "Listening Barriers"; "Description and Examples"; and "Listening Strategies." For the first column,in each of the five remaining rows,write the label (using terminology from the text)of a listening barrier that you have personally experienced.In the second column,describe and give a specific example of each barrier.In each row of the third column,suggest one strategy you could use to help overcome the barrier.

Most people don't need formal training in listening because listening is a natural ability.