Question 1

Application integration is the integration of data from multiple sources,which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 2

What includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave?

Accepted Answer

A)   Inbound logistics
B)   Outbound logistics
C)   Logistics
D)   Cradle to graveE) All of the above
F) A) and D)

Question 3

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Accepted Answer

A) True 
 B)False

Question 4

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 5

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)   Plan
B)   Source
C)   Deliver
D)   ReturnE) All of the above
F) A) and C)

Question 6

What divides a market into categories that share similar attributes such as age,location,gender,habits,and so on?

Accepted Answer

A)   Contact center
B)   Customer segmentation
C)   Call scripting system
D)   Uplift modelingE) A) and B)
F) B) and C)

Question 7

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Accepted Answer

The goal of ERP is to integrate all of t...

Question 8

Elogistics manage the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 9

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

Accepted Answer

A)   Sales management system
B)   Contact management system
C)   Opportunity management system
D)   Sales force automation systemE) A) and D)
F) All of the above

Question 11

Which of the following represents sales force automation?

Accepted Answer

A)   Helping an organization identify its customers across applications
B)   Selling additional products or services to a customer
C)   A system that automatically tracks all of the steps in the sales process
D)   Selling larger products or services to a customerE) B) and D)
F) B) and C)

Question 12

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

Accepted Answer

A)   CRM
B)   SCM
C)   ERP
D)   All of these choicesE) B) and C)
F) B) and D)

Question 13

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)   Plan
B)   Source
C)   Deliver
D)   ReturnE) A) and B)
F) None of the above

Question 14

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A)   Back order
B)   Inventory cycle time
C)   Customer order cycle time
D)   Inventory turnoverE) A) and B)
F) All of the above

Question 15

Robotics supports materials management.

Accepted Answer

A) True 
 B)False

Question 16

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Accepted Answer

A)   CRM
B)   SCM
C)   ERP
D)   All of these choicesE) C) and D)
F) B) and C)

Question 17

What is the integration of data from multiple sources,which provides a unified view of all data?

Accepted Answer

A)   Backward integration
B)   Application integration
C)   Data integration
D)   Forward integrationE) A) and B)
F) B) and C)

Question 18

Which question below represents a CRM analyzing technology question?

Accepted Answer

A)   Why did sales not meet forecasts?
B)   What customers are at risk of leaving?
C)   What is the total revenue by customer?
D)   All of these choicesE) B) and C)
F) All of the above

Question 19

What is 3D printing?

Accepted Answer

A)   A process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model
B)   Uses electronic tags and labels to identify objects wirelessly over short distances
C)   Unmanned aircraft that can fly autonomously,or without a human
D)   Focus on creating artificial intelligence devices that can move and react to sensory inputE) B) and D)
F) All of the above

Question 20

Which of the following is an extended ERP component?

Accepted Answer

A)   Business intelligence
B)   Ebusiness
C)   Customer relationship management
D)   All of these choicesE) B) and C)
F) A) and D)

Exam 8: Enterprise Applications: Business Communications

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

Correct AnswerverifiedShow Answer

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Correct AnswerverifiedShow Answer

Which of the following represents sales force automation?

Correct AnswerverifiedShow Answer

What includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave?

Correct AnswerverifiedShow Answer

Robotics supports materials management.

Correct AnswerverifiedShow Answer

Which of the following is an extended ERP component?

Correct AnswerverifiedShow Answer

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

Correct AnswerverifiedShow Answer

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Correct AnswerverifiedShow Answer

What divides a market into categories that share similar attributes such as age,location,gender,habits,and so on?

Correct AnswerverifiedShow Answer

Elogistics manage the transportation and storage of goods.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Correct AnswerverifiedShow Answer

What is 3D printing?

Correct AnswerverifiedShow Answer

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Correct AnswerverifiedShow Answer

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

What is the integration of data from multiple sources,which provides a unified view of all data?

Correct AnswerverifiedShow Answer

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Correct AnswerverifiedThe goal of ERP is to integrate all of t...View AnswerShow Answer

Which question below represents a CRM analyzing technology question?

Correct AnswerverifiedShow Answer

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Correct AnswerverifiedShow Answer

Application integration is the integration of data from multiple sources,which provides a unified view of all data.

Correct AnswerverifiedShow Answer

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The goal of ERP is to integrate all of t...
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