Question 1

While evaluating training programs, return on investment can be used to measure _____.

Accepted Answer

A)  acquisition of knowledge
B)  company payoffs
C)  economic value of training
D)  reaction to program
E)  employees' skillsF) A) and C)
G) All of the above

Question 2

The highest level of support that a manager can provide the training process is acceptance.

Accepted Answer

A) True 
 B)False  False

Question 3

Establishing a mentoring process is part of the _____ component in an effective managing diversity program.

Accepted Answer

A)  top management support
B)  recruitment and hiring
C)  identifying and developing talent
D)  holding managers accountable
E)  ensuring fair treatmentF) All of the above
G) B) and E)

Question 4

Which of the following is true of informal learning?

Accepted Answer

A)  It is initiated by the management of an organization.
B)  It involves training and development programs.
C)  It occurs in a planned setting for facilitating knowledge.
D)  It occurs as a result of gathering explicit knowledge.
E)  It is motivated by a personal intent to develop.F) B) and C)
G) A) and E)

Question 5

Which of the following is the first stage in the training design process?

Accepted Answer

A)  Ensuring employees' readiness for training
B)  Conducting a needs assessment
C)  Selecting training methods
D)  Creating a learning environment
E)  Evaluating training programsF) D) and E)
G) All of the above

Question 6

A disadvantage of distance learning is the high travel costs incurred during training.

Accepted Answer

A) True 
 B)False

Question 7

_____ outcomes are used to measure acquisition of knowledge.

Accepted Answer

A)  Cognitive
B)  Skill-based
C)  Affective
D)  Results
E)  Return on investmentF) All of the above
G) A) and E)

Question 8

Pairing up expatriates and their family with an employee from the host country is likely to occur in the _____.

Accepted Answer

A)  predeparture phase
B)  onshore phase
C)  on-site phase
D)  repatriation phase
E)  returning-home phaseF) C) and D)
G) All of the above

Question 9

The last step in an effective onboarding process is _____.

Accepted Answer

A)  clarification
B)  compliance
C)  clearance
D)  connection
E)  cultureF) All of the above
G) C) and D) D

Question 10

Simulations can be used to teach production and process skills; however, they cannot be used for management and interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 11

Tacit knowledge refers to knowledge that is well documented and easily transferred from person to person.

Accepted Answer

A) True 
 B)False  False

Question 12

Action plans are developed to facilitate _____.

Accepted Answer

A)  instructional design
B)  program presentation
C)  transfer of training
D)  training program evaluation
E)  conditions for learningF) B) and E)
G) B) and D)

Question 13

Which of the following is true of an action plan for training?

Accepted Answer

A)  It is a graphic representation of the stages in training.
B)  It is a verbal agreement that emphasizes the goals of training.
C)  It is a written document that ensures training transfers to the job.
D)  It is a verbal agreement among trainers on the training methods to be used.
E)  It is a personal statement made by an employee on his goals for training.F) A) and B)
G) C) and E)

Question 14

The last step in task analysis is to:

Accepted Answer

A)  develop a list of tasks performed on the job.
B)  validate the tasks that are to be performed on the job.
C)  identify the jobs to be analyzed.
D)  identify the working conditions required for the tasks.
E)  confirm the tasks that are to be performed on the job.F) B) and D)
G) B) and E)

Question 15

Which of the following refers to computer applications that can be used to provide skills training and expert advice?

Accepted Answer

A)  Learning management systems
B)  Application management systems
C)  Electronic performance support systems
D)  Knowledge transfer management systems
E)  Network analysis management systemsF) A) and E)
G) B) and D)

Question 16

One advantage of apprenticeship programs is that most of them guarantee a job upon completion of the program.

Accepted Answer

A) True 
 B)False

Question 17

In the first step of the training process, person analysis and task analysis are often conducted at the same time.

Accepted Answer

A) True 
 B)False

Question 18

As a manager, John wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The _____ evaluation design is necessary for this purpose.

Accepted Answer

A)  pretest/posttest
B)  time series
C)  pretest/posttest comparison group
D)  pretest only with comparison group
E)  posttest onlyF) A) and E)
G) A) and B)

Question 19

In the context of factors that influence motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?

Accepted Answer

A)  Not sharing information on the purpose of the training programs
B)  Making it clear that only the best of them can get through the training programs
C)  Communicating that training will focus in identifying areas of incompetence
D)  Informing employees about the times their peers have failed to benefit from the training
E)  Emphasizing that learning is under their personal controlF) D) and E)
G) A) and B)

Question 20

Which of the following is true of a support network in training?

Accepted Answer

A)  It is the support that managers from different teams offer to trainees.
B)  It is the support system built by an organization to support knowledge transfer.
C)  It is the support that trainers offer to employees within the training program.
D)  It is the support that trainers offer to employees to transfer training to the job.
E)  It is the support that trainees give one another to discuss their progress.F) C) and D)
G) None of the above

Exam 7: Training

While evaluating training programs, return on investment can be used to measure _____.

Correct AnswerverifiedShow Answer

The highest level of support that a manager can provide the training process is acceptance.

Correct AnswerverifiedFalse

Establishing a mentoring process is part of the _____ component in an effective managing diversity program.

Correct AnswerverifiedShow Answer

Which of the following is true of informal learning?

Correct AnswerverifiedShow Answer

Which of the following is the first stage in the training design process?

Correct AnswerverifiedShow Answer

A disadvantage of distance learning is the high travel costs incurred during training.

Correct AnswerverifiedShow Answer

_____ outcomes are used to measure acquisition of knowledge.

Correct AnswerverifiedShow Answer

Pairing up expatriates and their family with an employee from the host country is likely to occur in the _____.

Correct AnswerverifiedShow Answer

The last step in an effective onboarding process is _____.

Correct AnswerverifiedD

Simulations can be used to teach production and process skills; however, they cannot be used for management and interpersonal skills.

Correct AnswerverifiedShow Answer

Tacit knowledge refers to knowledge that is well documented and easily transferred from person to person.

Correct AnswerverifiedFalse

Action plans are developed to facilitate _____.

Correct AnswerverifiedShow Answer

Which of the following is true of an action plan for training?

Correct AnswerverifiedShow Answer

The last step in task analysis is to:

Correct AnswerverifiedShow Answer

Which of the following refers to computer applications that can be used to provide skills training and expert advice?

Correct AnswerverifiedShow Answer

One advantage of apprenticeship programs is that most of them guarantee a job upon completion of the program.

Correct AnswerverifiedShow Answer

In the first step of the training process, person analysis and task analysis are often conducted at the same time.

Correct AnswerverifiedShow Answer

As a manager, John wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The _____ evaluation design is necessary for this purpose.

Correct AnswerverifiedShow Answer

In the context of factors that influence motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?

Correct AnswerverifiedShow Answer

Which of the following is true of a support network in training?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified