Question 1

"For what jobs can training make the biggest difference in product quality or customer service?" is appropriate for upper-level managers to ask.

Accepted Answer

A) True 
 B)False

Question 2

Needs assessment determines the type of training that is best for the specific situation.

Accepted Answer

A) True 
 B)False

Question 3

Questionnaires used for needs assessment:

Accepted Answer

A)  allow for rapid collection of a large amount of information.
B)  are one of the most costly techniques for collecting data.
C)  are a highly objective source of information.
D)  have the main disadvantage of providing information that is often outdateD.E) C) and D)
F) All of the above

Question 4

The importance of cognitive ability for job success increases with job complexity.

Accepted Answer

A) True 
 B)False

Question 5

When an organization experiences a performance problem or there is new legislation affecting an organization,this indicates training is necessary.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not an issue to determine whether training is the best solution?

Accepted Answer

A)  Is the performance problem important?
B)  Can employees demonstrate the correct behavior?
C)  Were other solutions too expensive or unrealistic?
D)  Are employees approaching retirement age?E) A) and D)
F) A) and C)

Question 7

Which one of the following management actions could least likely increase employees' self-efficacy levels?

Accepted Answer

A)  Letting employees know the purpose of the training programs
B)  Providing as much information as possible about the training program and its purposes prior to the actual training
C)  Showing employees the training success of their peers who are now in similar jobs
D)  Using off-site rather than on-site formal training programsE) None of the above
F) A) and C)

Question 8

The first step in developing a competency model is:

Accepted Answer

A)  identifying jobs,positions and job families.
B)  conduct business and strategy analysis.
C)  select needs assessment strategy.
D)  identify effective and ineffective job performers.E) A) and B)
F) A) and C)

Question 9

Employees' "readiness" for learning refers to all the following except whether they:

Accepted Answer

A)  have completed orientation.
B)  have the necessary knowledge and skills to learn.
C)  whether the work environment will enhance learning.
D)  whether they are motivated to learn.E) None of the above
F) All of the above

Question 10

For mid-level managers,organizational analysis focuses on all but which of the following?

Accepted Answer

A)  How much of the budget to devote to training
B)  The types of employees who should receive training
C)  For what jobs can training make the biggest difference in improving product or service
D)  The role of training compared to other HR functions such as selectionE) All of the above
F) B) and C)

Exam 3: Needs Assessment

"For what jobs can training make the biggest difference in product quality or customer service?" is appropriate for upper-level managers to ask.

Correct Answer
verified

Questionnaires used for needs assessment:

Correct Answer
verified

The first step in developing a competency model is:

Correct Answer
verified

For mid-level managers,organizational analysis focuses on all but which of the following?

Correct Answer
verified

When an organization experiences a performance problem or there is new legislation affecting an organization,this indicates training is necessary.

Correct Answer
verified

The importance of cognitive ability for job success increases with job complexity.

Correct Answer
verified

Which one of the following management actions could least likely increase employees' self-efficacy levels?

Correct Answer
verified

Employees' "readiness" for learning refers to all the following except whether they:

Correct Answer
verified

Which of the following is not an issue to determine whether training is the best solution?

Correct Answer
verified

Needs assessment determines the type of training that is best for the specific situation.

Correct Answer
verified

Exam 3: Needs Assessment

"For what jobs can training make the biggest difference in product quality or customer service?" is appropriate for upper-level managers to ask.

Correct AnswerverifiedShow Answer

Questionnaires used for needs assessment:

Correct AnswerverifiedShow Answer

The first step in developing a competency model is:

Correct AnswerverifiedShow Answer

For mid-level managers,organizational analysis focuses on all but which of the following?

Correct AnswerverifiedShow Answer

When an organization experiences a performance problem or there is new legislation affecting an organization,this indicates training is necessary.

Correct AnswerverifiedShow Answer

The importance of cognitive ability for job success increases with job complexity.

Correct AnswerverifiedShow Answer

Which one of the following management actions could least likely increase employees' self-efficacy levels?

Correct AnswerverifiedShow Answer

Employees' "readiness" for learning refers to all the following except whether they:

Correct AnswerverifiedShow Answer

Which of the following is not an issue to determine whether training is the best solution?

Correct AnswerverifiedShow Answer

Needs assessment determines the type of training that is best for the specific situation.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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