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Employee performance evaluation is needed because:


A) it justifies the incredibly high wages of the CEOs.
B) it justifies the incredibly high fringe benefits of the CEOs.
C) it puts the employees in their places which is important for success.
D) it determines rewards and sanctions - wages, raises, bonuses, and dismissals.

E) A) and D)
F) A) and C)

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Employees often limit their output and engage in soldiering because of the fear that if they exceed output levels this time, management will increase output goals for the next time period. This is called the:


A) incentive effect.
B) ratchet effect.
C) benchmark effect.
D) goal standard effect.

E) B) and C)
F) All of the above

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The goal of a performance pay system is to get an employee to meet and exceed production quotas or goals. But an employee is always faced with events that are clearly beyond his/her control. What measures can be taken by management to understand and minimize the impact of these 'random' elements in the production system?

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Actual employee effort may be impossible...

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If a company wants an employee to average about $14.00 per hour to produce 60 units per hour, plus it provides a base salary of $7.00 per hour, what should be the incentive rate per hour?


A) $0.117
B) $8.54
C) $0.333
D) $1.25

E) A) and D)
F) B) and D)

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Gaming refers to a situation where:


A) employers fix unachievable output and target levels.
B) employees consistently understate the target levels so as to meet them.
C) employees increase output to gain commissions beyond the firm's capacity.
D) employees inappropriately increase output to gain commissions.

E) A) and C)
F) A) and B)

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The old saying is "Be careful what you pay for, because you may get it." Discuss commission based salaries and gaming in light of the saying.

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Commission based salaries will direct ef...

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If TruLite management studied the light fabrication department and found that the departments should assemble 25 lamps per hour per worker and set its piece rate to get workers to meet output level, then this standard is called the:


A) risk premium.
B) benchmark.
C) incentive adjustment.
D) random element of production.

E) A) and B)
F) All of the above

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A salesperson's bonus for this year is based on meeting targets based on last year's sales. This year turns out to be an unusually good year. The salesperson is likely to:


A) meet the target easily and push forward with all potential sales.
B) fail to meet the last year's targets because of overconfidence.
C) just be satisfied with meeting last year's target.
D) defer some sales to the next fiscal year, as in processing delay of some of this year's orders.

E) None of the above
F) B) and C)

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In a very basic principal-agent model, output is contractible if:


A) output can be observed with some positive cost.
B) the employee produces many products.
C) the employee works in a team.
D) the employee works independently and cannot game the process.

E) A) and D)
F) All of the above

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If TruLite's basic production employee receives an hourly wage of Comp = $5.00 + .10 Q where Q is the number of light switches installed per hour, then:


A) the employee can remain completely risk-averse.
B) the employee must accept risk of production variability.
C) output becomes a subjective measure of performance.
D) there are no compensating differentials.

E) B) and D)
F) A) and B)

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If a work performance measure is based on both objective and subjective measures, the objective measure might be the:


A) number of units produced.
B) dependability of worker.
C) quality of units produced.
D) cooperation of worker.

E) B) and C)
F) A) and B)

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Make a case for 360-degree performance evaluation based on the informativeness principle. What problems may be encountered from implementation of such a system?

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The informativeness principle states tha...

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Beyond some minimum level of effort, it usually expected that teamwork will have the impact of _______ relative to individual effort.


A) reducing output
B) leaving output the same
C) increasing output
D) reducing and then increasing the output

E) A) and B)
F) A) and C)

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A president of a large university issues the following policy for faculty pay-raises in the smaller satellite campuses: faculty pay increases will be possible only if enrollment increases above last year's targets. Evaluate the impact of this policy on the overall system.

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Faculty members are not trained in admis...

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Presidents who constantly react to their ratings in the Gallup Poll are:


A) likely to become very popular from historical point of view.
B) likely to take both long-term and short-term views of their actions seriously.
C) likely to take their legacy seriously and concentrate on the long run value of their actions.
D) likely to take popular short term actions rather than those with longer historical value.

E) C) and D)
F) All of the above

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Which of the following should not be on a list of things you should do to get an honest evaluation?


A) Have a list of creative solutions to problems that you have encountered.
B) Show how your output influenced the profitability of your division.
C) Illustrate how your actions will improve the company next year.
D) Take your boss to dinner the night before evaluations are due.

E) None of the above
F) A) and B)

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In a subjective evaluation system where an employee with many tasks is ranked from excellent to poor, a system like this called a:


A) standard rating scale system.
B) goal-based system.
C) piece work incentive system.
D) external benchmark system.

E) A) and B)
F) All of the above

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If TruLite's basic production employee receives an hourly wage of Comp = $5.00 + .10 Q where Q is the number of light switches installed per hour, then:


A) $5.00 is the basic incentive to produce.
B) Q is completely dependent on random elements in the production system.
C) $0.10 is the incentive to increase effort.
D) effort is unimportant in this production system.

E) None of the above
F) All of the above

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Objective measures included in an evaluation and incentive system might include:


A) improved quality of communications with subordinates.
B) meeting or exceeding sales goals.
C) reorganizing a department for improved human relations.
D) recognition for finding and solving problems.

E) B) and C)
F) B) and D)

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