Question 1

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n) _____.

Accepted Answer

A)  extrinsic reward
B)  physiological need
C)  high need for power
D)  intrinsic reward
E)  hygiene factorF) A) and B)
G) A) and D)

Question 2

When workers perceive they are being treated fairly on the job,they are most likely to _____.

Accepted Answer

A)  pass up promotional opportunities
B)  support organizational change
C)  be a whistleblower
D)  show improved safety practices
E)  seek additional educationF) A) and C)
G) B) and C)

Question 3

Behavior modification is the use of reinforcement theory to change human behavior.

Accepted Answer

A) True 
 B)False

Question 4

Maslow's levels of needs,in order from lowest (most basic) to highest level,are _____.

Accepted Answer

A)  self-actualization,esteem,love,safety,and physiological
B)  safety,love,esteem,self-actualization,and physiological
C)  physiological,safety,self-actualization,esteem,and love
D)  safety,physiological,esteem,love,and self-actualization
E)  physiological,safety,love,esteem,and self-actualizationF) A) and E)
G) C) and E)

Question 5

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are _____.

Accepted Answer

A)  dissatisfied
B)  satisfied
C)  unmotivated
D)  neither satisfied nor dissatisfied
E)  stagnantF) D) and E)
G) A) and B)

Question 6

The motivating potential score (MPS) is calculated as part of using _____.

Accepted Answer

A)  reinforcement theory
B)  McClelland's acquired needs theory
C)  equity theory
D)  goal-setting theory
E)  the job characteristics modelF) None of the above
G) D) and E)

Question 7

John's manager just told his team about this year's contest,the winner of which will receive an all-expense paid trip to Bangkok.John does not like to travel to places where he can't speak the language,so he is not very enthusiastic.This reward has a high valence for John.

Accepted Answer

A) True 
 B)False

Question 8

______________ focuses on employee perceptions as to how fairly they think they are being treated compared with others.

Accepted Answer

A)  Esteem theory
B)  Equity theory
C)  Hygiene theory
D)  Expectancy theory
E)  Goal-setting theoryF) A) and B)
G) C) and D)

Question 9

McClelland identifies the need for institutional power as positive and involving problem solving to further mutual goals.

Accepted Answer

A) True 
 B)False

Question 10

After struggling with the accounting training,Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted.In this case,Peter is low on the ______ element of expectancy theory.

Accepted Answer

A)  valence
B)  outcomes
C)  expectancy
D)  instrumentality
E)  performanceF) C) and E)
G) A) and B)

Question 11

According to expectancy theory,assuming they have choices,people will make the choice that promises them the greatest reward if they think they can get it.

Accepted Answer

A) True 
 B)False

Question 12

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Accepted Answer

A) True 
 B)False

Question 13

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits,two tasks previously done by the accounting manager.This increase in responsibility would best be described as _____.

Accepted Answer

A)  job development
B)  job enlargement
C)  job satisficing
D)  job enrichment
E)  job designF) B) and D)
G) A) and C)

Question 14

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

Accepted Answer

A) True 
 B)False

Question 15

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5% of the company's pretax profits for the previous period.This is known as _____.

Accepted Answer

A)  pay for performance
B)  pay for knowledge
C)  profit sharing
D)  a bonus
E)  gainsharingF) C) and D)
G) A) and B)

Question 16

Which of the following is not a practice used to create a flexible workplace?

Accepted Answer

A)  job sharing
B)  gainsharing
C)  telecommuting
D)  part-time work
E)  compressed workweeksF) A) and B)
G) C) and E)

Question 17

In managing for motivation,you should think about employees as people who are investors;they are investing their time,energy,and intelligence in your organization.

Accepted Answer

A) True 
 B)False

Question 18

List and define each of the five core job characteristics.

Accepted Answer

The five core job characteristics are (1...

Question 19

According to Maslow's theory,self-respect,status,reputation,recognition,and self-confidence are esteem needs.

Accepted Answer

A) True 
 B)False

Question 20

In Herzberg's theory,the lower-level needs are known as hygiene factors,and the higher-level needs are called motivating factors.

Accepted Answer

A) True 
 B)False

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are _____.

Correct AnswerverifiedShow Answer

List and define each of the five core job characteristics.

Correct AnswerverifiedThe five core job characteristics are (1...View AnswerShow Answer

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n) _____.

Correct AnswerverifiedShow Answer

In managing for motivation,you should think about employees as people who are investors;they are investing their time,energy,and intelligence in your organization.

Correct AnswerverifiedShow Answer

The motivating potential score (MPS) is calculated as part of using _____.

Correct AnswerverifiedShow Answer

______________ focuses on employee perceptions as to how fairly they think they are being treated compared with others.

Correct AnswerverifiedShow Answer

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits,two tasks previously done by the accounting manager.This increase in responsibility would best be described as _____.

Correct AnswerverifiedShow Answer

Maslow's levels of needs,in order from lowest (most basic) to highest level,are _____.

Correct AnswerverifiedShow Answer

Which of the following is not a practice used to create a flexible workplace?

Correct AnswerverifiedShow Answer

Behavior modification is the use of reinforcement theory to change human behavior.

Correct AnswerverifiedShow Answer

After struggling with the accounting training,Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted.In this case,Peter is low on the ______ element of expectancy theory.

Correct AnswerverifiedShow Answer

According to expectancy theory,assuming they have choices,people will make the choice that promises them the greatest reward if they think they can get it.

Correct AnswerverifiedShow Answer

McClelland identifies the need for institutional power as positive and involving problem solving to further mutual goals.

Correct AnswerverifiedShow Answer

In Herzberg's theory,the lower-level needs are known as hygiene factors,and the higher-level needs are called motivating factors.

Correct AnswerverifiedShow Answer

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

Correct AnswerverifiedShow Answer

John's manager just told his team about this year's contest,the winner of which will receive an all-expense paid trip to Bangkok.John does not like to travel to places where he can't speak the language,so he is not very enthusiastic.This reward has a high valence for John.

Correct AnswerverifiedShow Answer

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Correct AnswerverifiedShow Answer

According to Maslow's theory,self-respect,status,reputation,recognition,and self-confidence are esteem needs.

Correct AnswerverifiedShow Answer

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5% of the company's pretax profits for the previous period.This is known as _____.

Correct AnswerverifiedShow Answer

When workers perceive they are being treated fairly on the job,they are most likely to _____.

Correct AnswerverifiedShow Answer

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The five core job characteristics are (1...
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