Question 1

Which of the following is not one of the main ways to reduce cognitive dissonance?

Accepted Answer

A)  Change your attitude.
B)  Complete an EI assessment.
C)  Change your behavior.
D)  Find consonant elements that outweigh the dissonant ones.
E)  Belittle the importance of the inconsistent behavior.F) A) and D)
G) C) and E)

Question 2

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Accepted Answer

A) True 
 B)False

Question 3

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should _____.

Accepted Answer

A)  closely supervise Caroline's work
B)  place Caroline in a highly structured job
C)  give Caroline a job with much social contact with coworkers and customers
D)  give Caroline a job that requires high compliance and low initiative
E)  provide incentives such as merit pay or sales commissionsF) C) and E)
G) A) and B)

Question 4

______ occurs when we form an impression of an individual based on a single trait.

Accepted Answer

A)  The recency effect
B)  A self-fulfilling prophecy
C)  Fundamental attribution error
D)  Self-serving bias
E)  The halo effectF) A) and B)
G) A) and E)

Question 5

Which of the following is not one of the four layers of the diversity wheel?

Accepted Answer

A)  organizational dimensions
B)  external dimensions
C)  internal dimensions
D)  management status
E)  personalityF) B) and E)
G) B) and D)

Question 6

Define emotional intelligence and describe the traits of EI.

Accepted Answer

Emotional intelligence is defined as the...

Question 7

The way students typically analyze their performance on exams shows self-serving bias,with students earning Ds blaming factors such as bad luck,unclear lectures,and unfair testing.

Accepted Answer

A) True 
 B)False

Question 8

Ted was hiring a new financial analyst,and he had several good candidates.He was leaning toward hiring Akiko,a Japanese American woman,since he thinks Asians are better at math.Ted is exhibiting which distortion in perception?

Accepted Answer

A)  racism
B)  recency effect
C)  stereotyping
D)  Pygmalion effect
E)  self-serving biasF) A) and D)
G) C) and D)

Question 9

Turnover helps employees integrate and transition to new jobs by making them familiar with corporate policies,procedures,culture,and politics by clarifying work-role expectations and responsibilities.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Accepted Answer

A)  religion
B)  income
C)  geographic location
D)  seniority
E)  personal habitsF) B) and D)
G) C) and D)

Question 11

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Accepted Answer

A)  Provide employee assistance programs.
B)  Recommend a holistic wellness approach.
C)  Make jobs interesting.
D)  Develop a more formal structure with close,authoritative supervision.
E)  Make career counseling available.F) D) and E)
G) C) and D)

Question 12

Perception is the process of interpreting and understanding one's environment.

Accepted Answer

A) True 
 B)False

Question 13

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic,determined struggle to accomplish more in less time.

Accepted Answer

A) True 
 B)False

Question 14

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed,you would be best described as having self-efficacy.

Accepted Answer

A) True 
 B)False

Question 15

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Accepted Answer

A)  behavioral
B)  decisional
C)  perceptual
D)  affective
E)  cognitiveF) C) and E)
G) A) and D)

Question 16

Lori has been telling everyone in the sales department of her incredible skill as a salesperson,since she beat her goal this year by nearly 30%.But last year when she didn't even reach her goal,she said it was simply the economy.This is an example of _____.

Accepted Answer

A)  the halo effect
B)  a self-fulfilling prophecy
C)  fundamental attribution bias
D)  selective perception error
E)  self-serving biasF) D) and E)
G) C) and E)

Question 17

Matt is frequently nervous,tense,and worried,both at work and at home.He likely scores low on which of the Big Five personality dimensions?

Accepted Answer

A)  self-monitoring
B)  conscientiousness
C)  extroversion
D)  openness to experience
E)  emotional stabilityF) B) and E)
G) A) and E)

Question 18

Type A behavior has been associated with increased work performance,high blood pressure,and heart disease.

Accepted Answer

A) True 
 B)False

Question 19

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not such a component?

Accepted Answer

A)  life outside of work
B)  pay
C)  promotions
D)  coworkers
E)  supervisionF) None of the above
G) D) and E)

Question 20

Which of the following is not a symptom of negative stress?

Accepted Answer

A)  insomnia
B)  slurred speech
C)  hostility
D)  alcohol abuse
E)  heart attackF) B) and C)
G) A) and D)

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Turnover helps employees integrate and transition to new jobs by making them familiar with corporate policies,procedures,culture,and politics by clarifying work-role expectations and responsibilities.

Correct AnswerverifiedShow Answer

______ occurs when we form an impression of an individual based on a single trait.

Correct AnswerverifiedShow Answer

Perception is the process of interpreting and understanding one's environment.

Correct AnswerverifiedShow Answer

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed,you would be best described as having self-efficacy.

Correct AnswerverifiedShow Answer

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Correct AnswerverifiedShow Answer

The way students typically analyze their performance on exams shows self-serving bias,with students earning Ds blaming factors such as bad luck,unclear lectures,and unfair testing.

Correct AnswerverifiedShow Answer

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic,determined struggle to accomplish more in less time.

Correct AnswerverifiedShow Answer

Type A behavior has been associated with increased work performance,high blood pressure,and heart disease.

Correct AnswerverifiedShow Answer

Define emotional intelligence and describe the traits of EI.

Correct AnswerverifiedEmotional intelligence is defined as the...View AnswerShow Answer

Which of the following is not one of the four layers of the diversity wheel?

Correct AnswerverifiedShow Answer

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should _____.

Correct AnswerverifiedShow Answer

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not such a component?

Correct AnswerverifiedShow Answer

Which of the following is not one of the main ways to reduce cognitive dissonance?

Correct AnswerverifiedShow Answer

Lori has been telling everyone in the sales department of her incredible skill as a salesperson,since she beat her goal this year by nearly 30%.But last year when she didn't even reach her goal,she said it was simply the economy.This is an example of _____.

Correct AnswerverifiedShow Answer

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Correct AnswerverifiedShow Answer

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Correct AnswerverifiedShow Answer

Matt is frequently nervous,tense,and worried,both at work and at home.He likely scores low on which of the Big Five personality dimensions?

Correct AnswerverifiedShow Answer

Which of the following is not a symptom of negative stress?

Correct AnswerverifiedShow Answer

Ted was hiring a new financial analyst,and he had several good candidates.He was leaning toward hiring Akiko,a Japanese American woman,since he thinks Asians are better at math.Ted is exhibiting which distortion in perception?

Correct AnswerverifiedShow Answer

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Correct AnswerverifiedShow Answer

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Emotional intelligence is defined as the...
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