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Exam 11: Managing Individual Differences and Behavior: Supervising People As People

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Question 81

Multiple Choice

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Absenteeism,drug and alcohol abuse,and disciplinary problems are examples of _____.

A) organizational citizenship behaviors
B) self-efficacy
C) causal attribution
D) self-serving bias
E) counterproductive work behaviors

F) None of the above
G) B) and D)

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Question 82

Multiple Choice

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People high in ______ are responsive to others' social and interpersonal cues.

A) self-esteem
B) external locus of control
C) emotional intelligence
D) self-efficacy
E) agreeableness

F) B) and E)
G) A) and B)

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Question 83

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_________________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought."

You have important clients in town who want to have dinner with you,but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow.You are experiencing _____.

Literacy is no longer a problem in the American workforce.

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service and so gets the result he or she expected-a much lower tip than usual.

Extroversion is the most essential trait of emotional intelligence.

_____________ is the extent to which people like or dislike themselves.

Absenteeism is when an employee does not show up for work every day.

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

________ are abstract ideals that guide one's thinking and behavior across all situations.

______ is the belief that one's native country,culture,language,abilities,or behavior is superior to those of another culture.

Employee assistance programs (EAPs)are aimed at helping employees cope with stress,burnout,substance abuse,health-related problems,family and marital issues,and any general problem that negatively influences job performance.

__________ is the extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure.

The three components of ______ are affective,cognitive,and behavioral.

The intentional component of an attitude consists of the feelings or emotions one has about a situation.

Identify and define the Big Five personality dimensions.Which of these are related to job performance? Describe how you would rate yourself on each of these dimensions,and explain why.

A(n) ______ program includes plans to help employees cope with stress,burnout,substance abuse,health problems,and family issues that influence job performance.

Lifelong behavior patterns are dictated by values that are fairly well set by age six.

As an employee's age increases,his or her _____.