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In the context of diversity training,skill building incorporates the teaching of effective interpersonal skills to all employees.

A) True
B) False

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What are some of the tools used to attract and retain a diverse group of qualified employees?

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Attracting and retaining a diverse group...

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Describe the features of pluralistic organizations.

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A physical or mental impairment that substantially limits one or more major life activities is referred to as a(n) :


A) inherent defect.
B) personality disorder.
C) corporeal impairment.
D) disability.
E) deficiency.

F) C) and D)
G) B) and D)

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An organization that is marked by an absence of prejudice and discrimination and by low levels of intergroup conflict is known as a _____ organization.


A) bureaucratic
B) mechanistic
C) multicultural
D) monolithic
E) multinational

F) A) and C)
G) A) and E)

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The underlying goal of managing diversity is to:


A) treat all people the same.
B) increase the numbers of minorities in business.
C) realize improved immigration figures.
D) enhance organizational cohesiveness.
E) understand and value employee differences.

F) A) and C)
G) B) and E)

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Which of the following is true of people with disabilities?


A) They form the largest employed minority population in the United States.
B) Even those who have higher levels of education are unlikely to get jobs.
C) Companies use new assistive technologies to employ people with disabilities.
D) They are less likely than nondisabled persons to have part-time jobs.
E) They tend to be less dependable and exhibit higher turnover than other employees.

F) A) and B)
G) B) and C)

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According to the Americans with Disabilities Act,a disability is best defined as:


A) a physical impairment resulting from a hazardous work environment.
B) a disabling condition that results in a lower life expectancy.
C) a physical or mental impairment that substantially limits a major life activity.
D) an inability to perform a particular task due to lack of knowledge and experience.
E) the contraction of a disease that is contagious or epidemic.

F) A) and E)
G) A) and B)

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Amanda's manager offered to double her annual raise in exchange for a dinner date with him.She was upset because she had no interest in dating him,yet she really wanted the raise.Which of the following types of harassment is Amanda experiencing?


A) Hostile environment harassment
B) Competitive harassment
C) Quid pro quo harassment
D) Malicious harassment
E) Performance reciprocity harassment

F) C) and D)
G) A) and C)

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From Scenario D,it can be inferred that Paul belongs to a _____ organization.


A) monolithic
B) pluralistic
C) multicultural
D) heterogeneous
E) multinational

F) A) and E)
G) A) and D)

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Which of the following diversity assumptions holds that "we are all the same," otherwise known as the melting pot myth?


A) Homogeneity
B) Similarity
C) Parochialism
D) Ethnocentrism
E) Heterogeneity

F) B) and C)
G) A) and B)

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Which of the following is a characteristic of pluralistic organizations?


A) Low levels of conflict
B) Prevalence of discrimination and prejudice
C) Highly homogeneous employee population
D) Lack of cultural integration
E) Acceptance of minority group members

F) B) and D)
G) A) and B)

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One way to increase retention of minority workers is to form support groups.

A) True
B) False

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Diversity tends to create:


A) organizational rigidity.
B) homogeneous groups.
C) improved communication.
D) high cohesiveness.
E) mistrust and tension.

F) None of the above
G) C) and D)

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As related to managing human resources,diversity refers to differences in:


A) employee benefit plans,such as pensions,insurance,and vacations.
B) recruiting methods,such as job posting,want ads and referrals.
C) demographics,such as age,race,and educational level.
D) pay methods,such as hourly,salaried,overtime,and hazard pay.
E) training methods,such as on-the-job and off-the job training.

F) B) and D)
G) A) and B)

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In Scenario A,Penny is a victim of:


A) age discrimination.
B) a sexualized workplace.
C) quid pro quo harassment.
D) hostile environment.
E) glass ceiling.

F) B) and E)
G) C) and E)

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Which of the following laws should the manager comply with while hiring Rachel?


A) The Employee Polygraph Protection Act
B) The American Civil Liberties Act
C) The Americans with Disabilities Act
D) The Occupational Safety and Health Act
E) The Civil Rights Act

F) A) and C)
G) C) and D)

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Diversity includes differences in religious affiliation,age,disability status,military experience,economic class,and educational level.

A) True
B) False

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As a development requirement for his new job,Rob attended a seminar that focused on listening skills and giving and receiving feedback effectively when working with employees different from oneself.Rob took part in role playing to practice these skills with other managers and employees,many with diverse backgrounds.This type of instruction is referred to as:


A) skill modification.
B) skill building.
C) awareness training.
D) awareness building.
E) on-the-job training.

F) A) and E)
G) C) and D)

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Rachel's hearing impairment qualifies legally as a disability because it substantially:


A) affects adequate job performance.
B) decreases her desire to work.
C) reduces her life expectancy.
D) limits one or more major life activities.
E) affects job satisfaction.

F) D) and E)
G) All of the above

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