Question 1

Which statement about the refreezing stage is true?

Accepted Answer

A)  It is always the appropriate third step in motivating people to change.
B)  It should create rigid new behaviors to ensure that the change is able to endure.
C)  It should ideally focus on important business results and maintain essential core values.
D)  It should try to prevent the need for future changes by the business organization.
E)  It should sometimes be used as the first step in the process of motivating people to change.F) A) and B)
G) B) and D)

Question 2

The ability of an organization to achieve many goals at the same time is also known as

Accepted Answer

A)  the tyranny of the or.
B)  the genius of the and.
C)  sustained greatness.
D)  proactive change.
E)  reactive change.F) C) and E)
G) A) and D)

Question 3

As the new project manager of a call center, Larry notes that the quality of customer service at the center is not satisfactory. In his estimation, the current service is not what it should or could be. By making this comparison, Larry has

Accepted Answer

A)  started a service initiative.
B)  uncovered a performance gap.
C)  performed a force-field analysis.
D)  discovered a need for job posting.
E)  identified adapters.F) A) and E)
G) B) and E)

Question 4

Discuss four change-specific reasons for resistance to change, and give an example for each.

Accepted Answer

1. Fear of the unknown: People may resis...

Question 5

Development of nanotechnology is an example of

Accepted Answer

A)  a sociotechnical system.
B)  a reactive change.
C)  meeting an unarticulated need.
D)  an adaptive change.
E)  harmonizing multiple changes.F) B) and E)
G) A) and B)

Question 6

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

Accepted Answer

A)  Education and communication
B)  Facilitation and support
C)  Negotiation and rewards
D)  Manipulation and cooptation
E)  Explicit and implicit coercionF) A) and B)
G) A) and C)

Question 7

Harold was reluctant to follow a new customer service policy that his company adopted. Harold's boss, Elaine, told him that if he did not begin following the policy immediately that Harold would lose the chance to receive the bonus he hoped to get. Elaine used _____ to overcome Harold's resistance to change.

Accepted Answer

A)  negotiation
B)  coercion
C)  manipulation
D)  cooptation
E)  extinctionF) B) and D)
G) None of the above

Question 8

_____ interventions of organization development include conflict resolution, team building, communication, and leadership.

Accepted Answer

A)  Strategic
B)  Techno-structural
C)  Human resource management
D)  Human process
E)  OperationalF) A) and B)
G) A) and E)

Question 9

_____ change means anticipating and preparing for an uncertain future.

Accepted Answer

A)  Reactive
B)  Proactive
C)  Interactive
D)  Reactionary
E)  ReductiveF) C) and D)
G) A) and C)

Question 10

To move successfully into the future, you should commit to _____.

Accepted Answer

A)  repeating past successes
B)  lifelong learning
C)  avoiding risks
D)  occasional change
E)  keeping a closed mindF) A) and D)
G) A) and C)

Question 11

Many individuals and companies are plagued by the ____, the belief that multiple objectives are mutually exclusive.

Accepted Answer

A)  problem of the if
B)  tyranny of the or
C)  timing of the when
D)  genius of the and
E)  threat of the whatF) C) and E)
G) All of the above

Question 12

To be world class, an organization should

Accepted Answer

A)  strive for a controlled improvement.
B)  operate at the highest standards of any place anywhere.
C)  be driven by business-as-usual goals.
D)  solely focus on beating the competition.
E)  continue to use the methods, systems, and cultures of the past.F) A) and D)
G) C) and D)

Question 13

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Accepted Answer

A)  solidifying
B)  moving
C)  stabilizing
D)  enforcing
E)  refreezingF) B) and D)
G) A) and D)

Question 14

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called ____.

Accepted Answer

A)  stabilizing
B)  moving
C)  storming
D)  norming
E)  unfreezingF) C) and E)
G) B) and E)

Question 15

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Accepted Answer

A)  Establishing a sense of urgency
B)  Creating a guiding coalition
C)  Communicating the change vision
D)  Empowering broad-based action
E)  Generating short-term winsF) A) and B)
G) A) and E)

Question 16

Which of the following methods of managing resistance to change is used in the fourth approach?

Accepted Answer

A)  Education and communication
B)  Facilitation and support
C)  Negotiation and rewards
D)  Cooptation
E)  CoercionF) A) and E)
G) C) and D)

Question 17

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

Accepted Answer

A)  Regulators
B)  Compromisers
C)  Shapers
D)  Adapters
E)  IncubatorsF) A) and C)
G) B) and C)

Question 18

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is _____.

Accepted Answer

A)  participation and involvement
B)  facilitation and support
C)  negotiation and rewards
D)  manipulation and cooptation
E)  explicit and implicit coercionF) A) and E)
G) C) and D)

Question 19

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

Accepted Answer

A)  force-field analysis
B)  strategic maneuvering
C)  operational planning
D)  trend analysis
E)  situational assessmentF) B) and C)
G) C) and E)

Question 20

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

Accepted Answer

The general model for managing resistanc...

Exam 18: Creating and Leading Change

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

Correct Answer
Answered by ExamLex AI
The general model for managing resistanc...
View Answer

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

Correct Answer
verified

Many individuals and companies are plagued by the ____, the belief that multiple objectives are mutually exclusive.

Correct Answer
verified

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

Correct Answer
verified

As the new project manager of a call center, Larry notes that the quality of customer service at the center is not satisfactory. In his estimation, the current service is not what it should or could be. By making this comparison, Larry has

Correct Answer
verified

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Correct Answer
verified

Discuss four change-specific reasons for resistance to change, and give an example for each.

Correct Answer
Answered by ExamLex AI
1. Fear of the unknown: People may resis...
View Answer

Which statement about the refreezing stage is true?

Correct Answer
verified

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is _____.

Correct Answer
verified

To move successfully into the future, you should commit to _____.

Correct Answer
verified

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

Correct Answer
verified

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called ____.

Correct Answer
verified

The ability of an organization to achieve many goals at the same time is also known as

Correct Answer
verified

_____ change means anticipating and preparing for an uncertain future.

Correct Answer
verified

Correct Answer
verified

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Correct Answer
verified

To be world class, an organization should

Correct Answer
verified

Which of the following methods of managing resistance to change is used in the fourth approach?

Correct Answer
verified

_____ interventions of organization development include conflict resolution, team building, communication, and leadership.

Correct Answer
verified

Development of nanotechnology is an example of

Correct Answer
verified

Exam 18: Creating and Leading Change

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

Correct AnswerAnswered by ExamLex AIThe general model for managing resistanc...View AnswerShow Answer

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

Correct AnswerverifiedShow Answer

Many individuals and companies are plagued by the ____, the belief that multiple objectives are mutually exclusive.

Correct AnswerverifiedShow Answer

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

Correct AnswerverifiedShow Answer

As the new project manager of a call center, Larry notes that the quality of customer service at the center is not satisfactory. In his estimation, the current service is not what it should or could be. By making this comparison, Larry has

Correct AnswerverifiedShow Answer

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Correct AnswerverifiedShow Answer

Discuss four change-specific reasons for resistance to change, and give an example for each.

Correct AnswerAnswered by ExamLex AI1. Fear of the unknown: People may resis...View AnswerShow Answer

Which statement about the refreezing stage is true?

Correct AnswerverifiedShow Answer

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is _____.

Correct AnswerverifiedShow Answer

To move successfully into the future, you should commit to _____.

Correct AnswerverifiedShow Answer

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

Correct AnswerverifiedShow Answer

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called ____.

Correct AnswerverifiedShow Answer

The ability of an organization to achieve many goals at the same time is also known as

Correct AnswerverifiedShow Answer

_____ change means anticipating and preparing for an uncertain future.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Correct AnswerverifiedShow Answer

To be world class, an organization should

Correct AnswerverifiedShow Answer

Which of the following methods of managing resistance to change is used in the fourth approach?

Correct AnswerverifiedShow Answer

_____ interventions of organization development include conflict resolution, team building, communication, and leadership.

Correct AnswerverifiedShow Answer

Development of nanotechnology is an example of

Correct AnswerverifiedShow Answer

Correct Answer
Answered by ExamLex AI
The general model for managing resistanc...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
1. Fear of the unknown: People may resis...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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