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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 21

Multiple Choice

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Which of the following is not a practice used to create a flexible workplace?

A) job sharing
B) gainsharing
C) telecommuting
D) part-time work
E) compressed workweeks

F) C) and D)
G) B) and D)

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Question 22

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A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.

A) True
B) False

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Question 23

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A simple model of motivation does not include which of the following?

Intrinsic motivation is not as long lasting as extrinsic motivation, and has a less positive impact on task performance.

You shouldn't reprimand in public, which would lead only to resentments that may have nothing to do with an employee's infractions.

Positive reinforcement is the process of strengthening a behavior by withdrawing something negative.

The motivating potential score (MPS) is calculated as part of using _____.

Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____.

Theories that try to understand the thought processes by which people decide how to act are called _____.

Equity theory is based on the idea that employees are motivated to see fairness in the rewards they expect for task performance and are motivated to resolve feelings of injustice.

Behavior modification is the use of reinforcement theory to change human behavior.

Which of the following is not a contingency factor in the job characteristics model?

Self-determination theory focuses primarily on intrinsic motivation and rewards rather than on extrinsic motivation and rewards.

Having a best friend at work is not a factor that is characteristic of the best workplaces.

Need-based perspectives try to explain why employees have different needs, what behaviors they select to satisfy them and how they decide if their choices were successful.

Fulfilled needs motivate people to perform specific behaviors to receive rewards that feedback and satisfy the original need.

Explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation. Give examples of each, preferably from your own experience. How should a manager use this distinction in trying to motivate employees?

Because the production division at Heavenly Gates Inc. is $10,000 below budget due to process improvements, this year 30% of the savings will be returned to the division to spend as desired, as a form of _____.

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission. The team gets right to work, being motivated by a(n) _____.

According to the job design model, five core characteristics affect a worker's motivation because they affect three critical psychological states: meaningfulness of work, responsibility for results, and knowledge of results.