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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 31

True/False

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In managing for motivation, you should think about employees as people who are investors; they are investing their time, energy, and intelligence in your organization.

A) True
B) False

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Question 32

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Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____.

A) low need for affiliation
B) low need for power
C) low need for achievement
D) high need for achievement
E) high need for affiliation

F) A) and B)
G) All of the above

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Question 33

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Which of the following is not an advisable criterion for an effective incentive plan?

According to expectancy theory, assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.

To achieve psychological growth, according to the two-factor theory, people need to satisfy three innate needs including competence, autonomy, and relatedness.

Sue is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Sue is expressing what type of need for power?

McClelland's need for achievement corresponds most closely to _____.

____________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.

Clint is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies and lack of raises this year. According to Herzberg, Clint should first concentrate on _____.

Maslow's theory indicates that employees have few needs beyond earning a paycheck.

Managers use motivation to get talented prospective workers to work for them.

The task significance for a craftsperson who goes through all the steps to build a handmade acoustic guitar is higher than it is for an assembly-line worker who just installs windshields on cars.

Most workers rate monetary benefits higher than a caring boss.

List at least four ways how employees who feel they are being underrewarded might respond to the perceived inequity according to equity theory.

Daniel teaches sixth grade at a local elementary school. He significantly increased his salary by earning a master's degree in education. This is an example of _____.

According to the acquired needs theory, the desire to influence others is part of the need for _____.

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and _____.

Reinforcement theory suggests that behavior with positive consequences tends to be repeated, whereas behavior with negative consequences tends not to be repeated.

It is natural for people to set and strive for goals; even if people don't understand and accept the goals, the goal-setting process is useful.

McClelland identifies the need for institutional power as positive and involving problem solving to further mutual goals.